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Safari suffering slow down when browsing Facebook

Morning everyone,


Well what can i say, the title says it all.


When browsing Facebook with Safari (version 6.0.1) after about 10 minutes or so, Safari becomes very unresponsive, massive slow down, freezing, beachballing etc, any other sites im on whilst the Facebook tab is open also suffers too,

I use google chrome and its absolutely fine, so 2+2 being 5, im guessing its an issue with my Safari, maybe an installed plug in or something.


Any help resolving this would be greatly appreciated.


Its on a Macbook Pro Retina running ML 10.8.2

(Bit new to the mac so please be gentle ;-))


thanks


Scotty

MacBook Pro (Retina, Mid 2012), OS X Mountain Lion (10.8.2)

Posted on Oct 23, 2012 12:29 AM

Reply
7 replies

May 2, 2017 1:22 PM in response to CGrnt

IOS


Double click the Home button and swipe Safari upwards. Go to Settings/Safari and clear History and Website Data. Open Safari and test.


Safari - Clear the history and cookies on your iPhone, iPad, or iPod touch


Safari website data on your iPhone or iPad - How to clear


OS


Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.


Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.


Safari Corruption See post by Linc Davis


If that doesn't work, try running this program in your normal account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

May 2, 2017 6:13 PM in response to Eric Root

Herewith the Etrecheck report:

EtreCheck version: 3.2.3 (363)

Report generated 2017-05-03 02:08:07

Download EtreCheck from https://etrecheck.com

Runtime: 3:30

Performance: Good


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Apps are crashing

Description:

Facebook keeps freezing on safari


Hardware Information:

Mac mini (Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini6,2

1 2.3 GHz Intel Core i7 (i7-3615QM) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

Intel HD Graphics 4000

HP 2009 1600 x 900 @ 60 Hz


System Software:

macOS Sierra 10.12.4 (16E195) - Time since boot: less than an hour


Disk Information:

APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (756.28 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information:

Apple, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

PIXART USB OPTICAL MOUSE


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


Clean up:

/Library/LaunchDaemons/com.nalpeiron.netpro.plist

/private/etc/nalpeiron/Nalpeirond6b

Executable not found!

One orphan file found. [Clean up]


Kernel Extensions:

/System/Library/Extensions

[not loaded] com.digitech.jamman (1.0 - 2017-03-28) [Lookup]


System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 179 Apple tasks

[running] 96 Apple tasks


System Launch Daemons:

[not loaded] 42 Apple tasks

[loaded] 179 Apple tasks

[running] 97 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist ✔︎ (2017-04-12) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist ✔︎ (2017-04-03) [Lookup]

[running] com.kodak.BonjourAgent.plist (2015-11-05) [Lookup]


Launch Daemons:

[running] com.adobe.adobeupdatedaemon.plist ✔︎ (2017-04-03) [Lookup]

[running] com.adobe.agsservice.plist ✔︎ (2017-03-10) [Lookup]

[loaded] com.adobe.fpsaud.plist (2017-04-17) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist ✔︎ (2017-04-23) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Lookup]

[failed] com.nalpeiron.netpro.plist (2014-12-25) [Lookup] - /private/etc/nalpeiron/Nalpeirond6b: Executable not found!


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist ✔︎ (2016-08-30) [Lookup]

[loaded] com.google.keystone.agent.plist ✔︎ (2017-03-29) [Lookup]

[loaded] com.kodak.KODAK AiO Annual Opt.plist (2015-11-05) [Lookup]

[loaded] com.kodak.KODAK AiO Firmware Updater.plist (2017-04-27) [Lookup]

[loaded] com.kodak.KODAK AiO Software Updater.plist (2017-05-01) [Lookup]


User Login Items:

iTunesHelper Application (2017-03-27)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Drive Application

(/Applications/Google Drive.app)

TomTomHOMERunner Application - Hidden

(~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)

Launch Nikon Message Center 2 Application

(/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2017-04-03) [Lookup]

FlashPlayer-10.6: 25.0.0.163 - SDK 10.9 (2017-04-22) [Lookup]

QuickTime Plugin: 7.7.3 (2017-03-28)

Flash Player: 25.0.0.163 - SDK 10.9 (2017-04-22) [Lookup]

SharePointBrowserPlugin: 14.7.2 - SDK 10.6 (2017-03-28) [Lookup]

Silverlight: 5.1.40416.0 - SDK 10.6 (2015-05-22) [Lookup]

JavaAppletPlugin: 15.0.1 - SDK 10.12 (2014-03-06) Check version


3rd Party Preference Panes:

Flash Player (2017-04-17) [Lookup]


Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 243.06 GB

Destinations:

Untitled [Local]

Total size: 250.00 GB

Total number of backups: 1

Oldest backup: 09/08/2016, 21:54

Last backup: 09/08/2016, 21:54

Size of backup disk: Too small

Backup size 250.00 GB < (Disk used 243.06 GB X 3)


Top Processes by CPU:

9% AdobeGCClient

6% kernel_task

5% WindowServer

1% fontd

0% Adobe CEF Helper(2)


Top Processes by Memory:

784 MB kernel_task

705 MB mdworker(20)

549 MB com.apple.WebKit.WebContent(4)

238 MB Google Drive

221 MB Adobe CEF Helper(2)


Virtual Memory Information:

4.10 GB Available RAM

983 MB Free RAM

3.90 GB Used RAM

3.14 GB Cached files

0 B Swap Used


Diagnostics Information:

2017-05-03 01:53:31 Self test - passed

2017-05-02 19:25:44 /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-05-02-192544_[ redacted].cpu_resource.diag [Details]

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

2017-05-02 19:18:44 /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-05-02-191844_[ redacted].cpu_resource.diag [Details]

2017-05-02 18:58:02 /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-05-02-185802_[ redacted].cpu_resource.diag [Details]

2017-05-02 18:01:28 /Library/Logs/DiagnosticReports/Safari_2017-05-02-180128_[redacted].hang

/Applications/Safari.app/Contents/MacOS/Safari/Applications/Safari.app/Contents /MacOS/Safari/Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync/Appl ications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync/Syst em/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd/Library/Ap plication Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service/Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDa emon.app/Contents/MacOS/AdobeCRDaemon/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCR Daemon.app/Contents/MacOS/A

2017-05-02 11:37:31 ~/Library/Logs/DiagnosticReports/Adobe Desktop Service_2017-05-02-113731_[redacted].crash

com.adobe.acc.AdobeDesktopService - /Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service

2017-05-02 09:09:43 ~/Library/Logs/DiagnosticReports/Adobe Desktop Service_2017-05-02-090943_[redacted].crash

May 3, 2017 7:23 AM in response to CGrnt

Clean up:

/Library/LaunchDaemons/com.nalpeiron.netpro.plist

/private/etc/nalpeiron/Nalpeirond6b

Executable not found!

One orphan file found. [Clean up]


Click Clean up.


I don't see any installed software that could be contributing to the problem.


Try another browser as a test.


Firefox 10.9 or higher



Opera Browser 10.9 or higher



SeaMonkey 10.9 or higher


Waterfox 10.8 or higher

Oct 23, 2012 4:49 AM in response to holdenmagroin75

From your Safari menu bar (top of your screen) click Safari > Preferences then select the Security tab.


Deselect: Enable plug ins


Quit and relaunch Safari. If that helped, then follow the instructions for troubleshooting plugins here.



And also try deleting the cache and cookies.


Back to the menu bar, click Safari > Reset Safari


Select: Clear History (also empies the cache)


Now go to Safari > Preferences again then select the Privacy tab.


Click: Remove All Website Data (deletes cookies)


Quit and relaunch Safari to test.

Safari suffering slow down when browsing Facebook

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