8 Replies Latest reply: Mar 2, 2014 2:00 AM by JoeVR
But_79 Level 1 Level 1 (0 points)

Hi every body,

I'm tryng to upgrade my final cut pro x 10.0.4 to 10.0.5 but when i'm going to the App Store and i log in and i press the button restar (as i start upgrading it a week ago and after i stopped) the window with the ERROR 1004 appear.

What can i do to solve this problem.

Thanks

Pietro


MacBook Pro (15-inch Late 2008), OS X Mountain Lion (10.8.2), Final Cut Pro X
  • Carolyn Samit Level 10 Level 10 (95,950 points)

    Quit the App Store if it's open.

     

    Now open the Finder. From the Finder menu bar click Go > Go to Folder

     

    Type or copy/paste:    ~/LIbrary/Caches/com.apple.appstore

     

    Click Go then move the Cache.db file from the com.apple.appstore folder to the Trash.

     

    Type or copy/paste:    ~/Library/Cookies

     

    Click Go then move the com.apple.appstore.plist file from the Cookies folder to the Trash.

     

    Type or copy/paste:    ~/Library/Preferences

     

    Click Go then move the com.apple.appstore.plist file from the Preferences folder to the Trash.

     

     

    Try the App Store.

  • lmkrahnen Level 1 Level 1 (0 points)

    Hello:)

     

    I tried your siggestion twice and it unfortunately didn't work for me.

     

    Are there any other solutions?

  • MaryCary Level 1 Level 1 (0 points)

    Not working for me either.

  • MaryCary Level 1 Level 1 (0 points)

    I tried it very carefully and rebooted but no luck... HELP!!! I have a business to run with Final Cut being an important component.

  • MaryCary Level 1 Level 1 (0 points)

    I also removed Final cut from the Apps folder and carefully did all these steps with no luck whatsoever.

  • Up Doctor Level 1 Level 1 (0 points)

    This didn't work for me.

  • LeslieJH Level 1 Level 1 (0 points)

    Cant reach the directory, I'm sure I completely copy these paths

    Any other options?

  • JoeVR Level 1 Level 1 (0 points)

    The problem for me was the same for the majority of guys answering here: paths and/or files not present on my OSX Maveriks.

     

    But I found the solution in another way:

     

    Type or copy/paste:    ~/Library/Preferences

     

    Click Go then move the com.apple.appstore.plist file from the Preferences folder to the Trash.

     

    serarching and erasing the third file you told to erase, the only I found of the list you've suggest, give no resultò

     

    But I found also an com.apple.appstore.plist.lockfile file: I removed that file, and no more Error 1004 during the update of the app that originally generated my 1004 error.

     

    Thanks in any case, ad hope this hint can help some one else

     

    JC

     

    Message was edited by: JoeVR