7 Replies Latest reply: Jul 29, 2014 3:42 PM by Erkan-Bochum
ahalverson Level 1 Level 1

My Ipad froze and I tried to reset it but its still frozen. I've connected to Itunes and then it asks for my password. I can't put in my password as my screen on my Ipad is still frozen with the apple icon. Any ideas!!

  • Diavonex Level 9 Level 9

    Try and force the iPad into Recovery Mode:


    1. Turn off iPad


    2. Connect USB cable to computer; leave the other end alone


    3. Press and hold the Home button down and connect the docking end of cable to iPad


    4. Continue holding the Home button until you see the "Connect To iTune" screen


    5. Release the Home button


    6. Open iTune


    7. You should see "iTunes has detected an iPad in recovery mode"


    8. Use iTune to restore iPad



    Note: You need to be patient and repeat the above many times to recover your iPad

  • MyNameIsThanos Level 2 Level 2

    Reset the iPad, by pressing both home button and the sleep/wake button at the same time at least for 5 secs until you see the Apple logo and the iPad restart. When the iPad restart, unlock your screen by entering th four digits passcode and the nconnect to iTunes, it should be recognized and you can do whatever you want.

  • aharriott Level 1 Level 1

    Diavonex! You saved my day.  I can't tell you how many incorrect responses to this issue are out there.  I have no idea why Apple has to make this so difficult.  This had nothing to do with the sleep button.  ONLY with HOME button.

  • Diavonex Level 9 Level 9

    It's not easy for new iPad user to go thru the whole recovery process.

  • Yadip Level 1 Level 1

    Thanks ..It worked for me...:)

  • Diavonex Level 9 Level 9

    Yadip, I glad it works for you

  • Erkan-Bochum Level 1 Level 1

    I have a much easier possible solution!!


    I had this same issue, trying to connect my new iPhone 5s to my Windows computer's iTunes. I was getting two different error messages:


    - iTunes could not connect to the iphone because it is locked with a passcode

    - iTunes could not connect to the iphone because the device timed out


    I found this thread, but did not like the idea of having to restore my iPhone and losing all my settings/data on the phone. After trying several different things, I discovered that I had 5 devices listed under my "Devices" that were authorized, so the real issue was that I had reached my limit. I had several issues with my old iPhone 5s, and had to have it replaced twice. As a result, I had several old iPhones listed under devices that I no longer had. Erasing those solved the problem, and my new phone connected just fine to iTunes. To get rid of the old devices, you can:


    Open iTunes

    -> click on "store" in the upper left corner

         ->  from the drop-down menu, select "view account"

              -> enter your password

                   -> under "iTunes in the Cloud", click on the blue "Manage Devices >"

                        -> remove any old devices


    This solved my problem. Hope it helps others as well!