itunes does not recognised iPod 5th gene.

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pasdev Author

Level 1

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itunes does not recognised iPod 5th gene.

our ipod does not get recognised on Itunes, but message on screen says it must be restored with itunes

iMac

Posted on Oct 23, 2012 8:39 AM

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Answer 1

planb77

Level 7

32,434 points

Oct 23, 2012 8:48 AM in response to pasdev

What have you tried so far in terms of troubleshooting this issue? Are you plugging the iPod into a high powered USB 2.0 port on the back of your Mac? Have you tried a different USB cable?

What happens if you try to reset the device with it still connected to the Mac?

How to reset iPod

Has this iPod ever worked on this Mac or is this the first time you have time you have tried connecting it?

Have you carefully worked through each and every single suggestion in this Apple support document?

iPod not recognized in iTunes and Mac desktop

B-rock

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Answer 2

pasdev Author

Level 1

0 points

Oct 23, 2012 10:00 AM in response to pasdev

This is the first time I am trying to use the Ipod 5th generation on the Imac, we were trying to use it on a PC before, but we had the same problem for some time that the ipod keeps saying : "use Itunes to restore" but itunes on the pc wouldn't recognise it. We have no problem with itunes as it works with the ipads and iphones

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Answer 3

planb77

Level 7

32,434 points

Oct 23, 2012 11:12 AM in response to pasdev

Have you carefully worked through each and every single suggestion in this Apple support document?

iPod not recognized in iTunes and Mac desktop

B-rock

Reply