Previous 1 2 3 4 Next 108 Replies Latest reply: Jan 31, 2016 5:38 PM by Bella0406 Go to original post
  • mozm97 Level 1 Level 1

    I do have the same problem, tried everithing you've (and the links you've given) mentioned to do with no success. If I understand you LATEST UPDATE, I don't have to worry because the problem will be fixed by the hosting service Akamai Network. Is that correct?

  • canucksgirl01 Level 1 Level 1

    Yes. Akamai Network is the hosting service for companies like Apple, Microsoft, Facebook and Twitter; and is responsible for the certificate (in this case, used by Facebook). They have apparently fixed the certificate to stop the alert message we all saw, but this change may not appear for ALL websites right away. Basically all the websites have to get the update from Akamai Network and then push the update through their website. Not all websites update their servers on the same schedule (some do this every day, some do this less often). So, if you could not fix the problem with the suggestions, you will have to wait for the affected sites to catch up with the update. ~ I hope that made more sense, and answered your question.

  • mozm97 Level 1 Level 1

    Thanks a lot. Let's see how long it'll take, hoping it WILL work. :-)

  • mozm97 Level 1 Level 1

    Shouls I in any case install a AntiVirus as you said? This will not affect other performances of the mac?

  • canucksgirl01 Level 1 Level 1



    As I mentioned, you should first check for updates for your OS and install anything that pertains to security (if not already done). Installing Anti Virus software is an added level of security (the Apple updates are generally pushed after threats are found, but AV software deals with them asap). Just configure the software to run on a schedule that doesn't interfere with you using your system (as all software eats up system resources when they are running). You can specify what and where the software checks. I like it for downloads as Sophos will tell me immediately if something is hidden in the file (you just have to ensure the software also stays up to date).


    So should you install it? Well, that's entirely up to you, but if it means anything (or not), I installed it as soon as I bought my MB... and I use my Mac for work and at home.

  • Micheal LeVine Level 1 Level 1

    I still don't get it.  Why do these notifications of unverified certificates pop up when I am not using Safari?

    Who (what?) is trying to access this web site when I am not even in front of the computer?


    I still suspect that malware is involved.



  • canucksgirl01 Level 1 Level 1

    Can you be a bit more specific? Where and on what are you getting messages about certificate problems?


    I suspect that you mean you are using a different device? or using a different browser? or an app?


    Any connection that your device makes to a website, to a mail server, or an app, etc, goes through a 'behind the scenes' check to verify that the certificate associated is valid. A certificate is issued with a unique serial number that must correspond to the information verified through the issuer. It contains information about how the certificate is used (i.e.: for secure connections, or a general verification for the identity of the website or app). These certificates are also only valid from the issue date to the expiry date. So if you accidentally changed your device's date, you could get a bunch of certificate errors (because they are checked against your system's date). A note about each certificate is also saved to your device. This is NOT unique to Safari, to Mac's or just to computers. This exists on all levels of connections, with all devices and with all platforms.


    If the error you are getting is the same as what's reported here, it affected a lot of people because the error in the certificate was used on potentially millions of websites. Safari users noticed this because the security is set up to alert you to any "mismatched" information contained in a certificate. As everything gets updated, the problem will get resolved on its own (but can take some time).


    If you still suspect malware, I posted more information about this in this thread, you can read about it here. For any further help, I'll need some clarification from you about the problem (and posting a screenshot of the certificate notice you get, expanded to show the details, will also help).

  • Micheal LeVine Level 1 Level 1

    I am only talking about one device, an iMac running OS 10.7.5 and Safari Version 6.0.1 (7536.26.14).


    Today I came home to find approx. 8 little popup windows floating in front of my Safari window, that had been idle for almost 24 hours, but something had tried to access whatever web sites are authenticated by this URL.


    It was not me, and my pets are locked in another room while nobody is home, and, furthermore, they cannot type or read...


    If I got these popup notifications in response to clicks I made while using Safari, I might understand.  Unless you think these notifications can come 18 hours after clicking on a web site...

  • canucksgirl01 Level 1 Level 1

    Its hard to say exactly what prompted the certificate alerts when I don't know what you have installed, or how you have security configured. There are many applications that automatically check for updates etc that could prompt a message if their service was affected by this certificate (remembering that this includes Apple, Microsoft, Facebook and Twitter), and the connection doesn't have to be to any of those, they just have to have a 1st party certificate associated with the location being connected to. Obviously something tried to make a connection. Is it malware? Probably not. The part that you should feel more comfortable with is that the connection should not have continued as soon as the prompt showed up. So over the 18 or 24 hours your system sat idle, its possible that the particular program made repeated attempts to perform its update... I would go through your firewall settings (I'm assuming you have this through security), and specify what can access the internet (and blocking all else). On my Mac, I have the master password setup also to prevent ANY changes unless the password is provided... again, I assume you must have similar options in security. The other thing you may want to consider is not leaving your internet on while you are away.

  • MadMacs0 Level 5 Level 5

    canucksgirl01 wrote:


    Installing Anti Virus software is an added level of security (the Apple updates are generally pushed after threats are found, but AV software deals with them asap).

    Actually, that has not been true recently. I suspect that Apple has finally been able to collaborate on gathering samples at the same level as the A-V software vendors as their updates are now equal to and in a couple of cases, better with regard to timeliness. Lets hope they can keep this up.


    Some A-V software claim to be able to catch malware by monitoring unusual behavior, but I've only observed this personally once in the spring when Little Snitch caught a new variant of Flashback and it took two or three days before any signatures were provided and even longer for Apple to patch Java to prevent it.

  • MadMacs0 Level 5 Level 5

    Micheal LeVine wrote:


    Today I came home to find approx. 8 little popup windows floating in front of my Safari window, that had been idle for almost 24 hours, but something had tried to access whatever web sites are authenticated by this URL.

    Many web pages automatically update themselves periodically (Facebook being one of them) with no mouse clicks or page refreshing necessary on the users part. This will always happen as long as the computer is awake and the browser is running with that web site displayed.

  • mightymilk Level 1 Level 1

    I am so tired of this Error, it's made me completely stop visiting websites that use Akamai.  Wish there was a NoScript Equivalent for Safari... I would block this, Facebook, and never look back.

  • S. G. Level 1 Level 1

    I solved the problem by downloading and reinstalling the combo update for OS X (it keeps all your settings), and clearing various system and user caches with the free program Onyx. I hope that works for you.

  • MadMacs0 Level 5 Level 5

    The root cause of this issue was resolved several weeks ago, so there is either residual information in a cache, a corrupt file or incorrect permissions involved. Try the combo update, repair permissions and Reset Safari. Have you tried all the suggestions from others in this thread?

  • MsVanessa Level 1 Level 1



    I have been encountering these errors on my computer for the past few months and it is a beyond frustrating experience.  Some nights my internet is a complete write off because I am unable to access sites I regularly visit.  Not to mention my Mac seems very slow to load pages. Sometimes it isn't even able to load pictures on popluar sites (ex. Facebook).  I wish this problem was at least isolated to my MacBook Pro however my iPad2 has recently caught the same "virus"/error messages with popular websites.


    I have taken my Mac to a local Apple store and despite the Genius Bar being friendly, they were unfortunately of little help. They used their time emptying caches from what they had told me.  After visiting the Genius Bar that day, I thought it had been repaired however a few hours later static.ak errors continued to suffocate any online access I had.


    I have tried to go into my Keychain access but I am unable to find "Keychain First Aid."


    I feel very trapped in a place where I am unable to find anyone who can fix this error (occurring in both my MacBook Pro and iPad).


    Can you please explain how I am able to see Keychain First Aid in Keychain access?  Also, is this problem also causing my Mac to be slow in loading websites?  It seems this problem has become a lot worse from when I first noticed it.


    Thanks so much for taking the time to help people in this message.

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