2 Replies Latest reply: Oct 24, 2012 11:42 AM by Blu2778
Blu2778 Level 1 Level 1

How do I get the complimentary ICloud storage since I had MobileMe?  It still shows the original 5GB.


iPhone 4, iOS 5
  • Roger Wilmut1 Level 9 Level 9
    expertise.itunes
    iTunes

    Did you migrate from a full MobileMe account or from a Family Pack sub-account? the latter did not get the complimentary storage (because their iDisks were only 5GB anyway).

     

    If you had a full MobileMe account, check on your Mac - System Preferences>iCloud - and see whether that shows the upgrade. If it doesn't, you probably need to contact Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:

     

    http://www.apple.com/support/icloud/contact/

     

    You will need the serial number of the covered hardware.

     

    If you are not covered by AppleCare, then - in common with other free email services - there is no free support (MobileMe Support is no longer available) and you may be asked to pay a fee: in this case you should ask them to deal with it without cost (and hope they agree).

  • Blu2778 Level 1 Level 1

    I had the individual MobileMe.  I got an email about the extra coverage.  The iCloud panel on my PC says that I have 20GB.  However, my IPhone and IPad still say 5GB.  Neither will backup even though I have only used 3MB.