Q: I am not able to restore my shuffle(2nd gen) . When ever I tryr, it says that the device contains files that are open in some othe ... I am not able to restore my shuffle(2nd gen) . When ever I tryr, it says that the device contains files that are open in some other application. It does not play any song and the shuffle has 50 percent "other files." more
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Helpful answers
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Oct 24, 2012 10:08 AM in response to Sriteeby planb77,The reset utility only works with Windows 2000 and Windows XP.
As for the files in use by another application, try rebooting the PC and iPod Shuffle and attempt to restore it again. Also make sure the "Enable Disk Use option is NOT ticked from under the iPod's Summary tab in iTunes.
See here for instructions on resetting the iPod Shuffle.
B-rock