1 Reply Latest reply: Oct 24, 2012 4:17 PM by stufunee
stufunee Level 1 Level 1 (0 points)

I just bought a new Nano and when I plugged it into my PC, nothing happened but the iPod turning on. I have gone through the tutorials on troubleshooting this situation, but nothing has helped. I have no problems plugging in my older iPod shuffle.


I have tried every USB port on my computer, I have tried resetting my iPod and restarting my computer. I even made a new Apple ID thinking I needed 1 per device. I was going to re-install iTunes but my computer wasn't cooperating.


Any suggestions? The device never even asked me to name it and it doesn't show up on the list on the left side of the screen within iTunes.

iPod nano, Windows Vista
  • stufunee Level 1 Level 1 (0 points)

    I re-installed iTunes twice and found other tutorials that should've helped. Now when I start iTunes it says that it recognizes there is an iPod plugged in but it can't be identified. When I run a diagnostic test, it fails to recognize the iPod is connected.


    Any thougts? This seems to be a common problem.