11 Replies Latest reply: Dec 16, 2012 9:25 AM by Douglas Parks
Douglas Parks Level 1 Level 1 (40 points)

It seems that every time I cancel a print from the OS print dialog box (the second print dialog) it does not return properly to Aperture.  After I do the cancel in the OS dialog i can no longer close the print dialog, change windows or exit Aperture.  The only recovery I have found is to force quit.  Has anyone seen this before?

 

Aperture 3.4.1

OS X 10.8.2

Epson 3880

  • Kirby Krieger Level 6 Level 6 (12,405 points)

    I haven't.  I use a 3880 with Aperture 3.3.2 on 10.8.2.

     

    Does printing work correctly when you don't cancel?  Is there anything out-of-the-ordinary regarding your machine and printer set-up?  Have you looked behind all your windows for a stray dialog box that is waiting to be closed?

     

    Message was edited by: Kirby Krieger -- originally listed incorrect Aperture version number.

  • Douglas Parks Level 1 Level 1 (40 points)

    Yes, everything prints correctly as expected if not cancelled.  It does act like there is a window hiding somewhere, but it can not be found if it is there.  You hit the nail on the head as to how it acts.  In fact using smart corners to try to find all windows associated with Aperture shows nothing but the main window and print dialog.  Its almost like some dialog box goes missing or is hiding somewhere...  BTW, I am not running Aperture in full screen mode if that matters.

  • léonie Level 9 Level 9 (64,060 points)

    Me too. On both MBPs and the iMac.

     

    After cancelling the System Print dialog, the Aperture print dialog cannot be cancelled and just beeps when pressing any button. I think this is a bug. You may want to send a bug report to Apple: From the main Aperture menu bar:

    "Aperture➞Send Aperture Feedback" http://www.apple.com/feedback/aperture.html

     

     

    To avoid "Force Quit" - for that may corrupt your Aperture library - I'd suggest to use the Terminal to quit Aperture; see my User Tip here:

                     If Aperture is unresponsive, how to avoid force quitting?

     

     

    Regards

    Léonie

  • Douglas Parks Level 1 Level 1 (40 points)

    Thanks for the double check.  I will open a bug up.  Also thanks for the pointer on dealing with the hang.  Last thing I want to do is to have issues with my library!

     

    Doug

  • Douglas Parks Level 1 Level 1 (40 points)

    I tried this again with the new update of 3.4.3 and still see this same issue.  Hopefully during the next update they get it cleaned up.  Even using the terminal killall I see that I need to repair the library.  Hope they fix this soon!

  • Coffeeplatoon Level 1 Level 1 (0 points)

    Have same issue using v3.4.3.  Aperture hangs after canceling out of the system print menu (after checking printer settings, for example). Then need to force quit and get message about repairing the library.  Is the library really at risk or is this another bug?

  • léonie Level 9 Level 9 (64,060 points)

    Force Quitting is always risky with a database application, for it prevents the stopped process from completing the transactions and closing the files properly.

     

    If you force quit, you should always repair.

    Better use the Terminal to quit Aperture, if it hangs in the "Print" dialog:

                     If Aperture is unresponsive, how to avoid force quitting?

  • ajsail Level 1 Level 1 (10 points)

    Not being able to exit the Aperture Print dialog box, and locking up Aperture, is a known problem  according to a senior Aperture person I spoke with about two weeks ago. Something they are, I hope, going to fix - but not everyone is affeted (I had no problems until the Mountain Lion upgrade). If one continues to  print from the printers dialog print box - no problem ; but, exiting back to Apertures print panel and then hit "cancel" the program locks up, cannot escape getting out of that printer dialog box.. On my system hitting the Esc. key or Command W will take me right back into Aperture w/o quiting the program; or having to "force quit".

     

    ajzsail

  • léonie Level 9 Level 9 (64,060 points)

    On my system hitting the Esc. key or Command W will take me right back into Aperture w/o quiting the program; or having to "force quit".

    Great! That works for me too with Aperture 3.4.3! Thanks for sharing!

  • Greg Beaton Level 1 Level 1 (35 points)

    Phew! The ESC trick works for me too. - gen 2 MBP - Thanks for the tip!

  • Douglas Parks Level 1 Level 1 (40 points)

    Well, thanks for the work around.  Hopefully they will get it fixed soon so those of us with half a brain and forgetful (maybe just me!) dont hang again.  Then again, perhaps a 4.X release to show some love to those of us that use this software professionally.  :-)