7 Replies Latest reply: Dec 6, 2012 5:28 PM by KiltedTim
Amari86 Level 1 (0 points)

I did a back up and restore on iTunes with my iPhone but when the restore was complete the info did not appear in my phone, how can I get that info that it backed up

  • molotovito Level 1 (65 points)

    When the restore was done, did iTunes ask to restore as new iphone or restore from backup? Right click on your Device on itunes and click on Rstore from Backup...

  • KiltedTim Level 9 (50,285 points)

    What info specifically? Media (music, videos), apps, contacts, e-mail messages, for example, are NOT part of the backup.


    The backup contains things like app data (documents, settings, etc), phone settings, the camera roll, text messages, recent calls list, e-mail account settings, etc.

  • Tetamia Level 1 (0 points)

    restored from back up...which I did...and nothing returned...I had earlier been at apple store having my iphone updated as the current software was not allowing me to download or use many apps

  • Tetamia Level 1 (0 points)

    nothing returned...I am especially upset about the fact that I have lost all my calendar inputs as I have many events and appointments on there and I have nothing. It was basically my life organiser! Any ideas...it must be somewhere on the computer or itunes..I just cant find it and dont know how to look for it.

  • KiltedTim Level 9 (50,285 points)

    It's in whatever application you were syncing it with... iTunes is just a go-between. If you were not syncing it with something, then it's gone.

  • Tetamia Level 1 (0 points)

    Apple support told me to back up in itunes...thats it..the syncing occurred automatically. what do you mean by "application"...PC?

  • KiltedTim Level 9 (50,285 points)

    From http://support.apple.com/kb/HT1296?viewlocale=en_US&locale=en_US



    To sync calendars with your computer, choose "Sync Calendars" or "Sync iCal Calendars."

    You can sync calendars with:

    • Microsoft Outlook 2003, Microsoft Outlook 2007, Microsoft Office 2010 (Windows XP, Windows Vista, or Windows 7)
    • iCal (Mac OS X)
    • Microsoft Entourage 2004, Microsoft Entourage 2008
      Note: If using Microsoft Entourage, use Microsoft Entourage 2008 12.1.2 or later if syncing with Mac OS X v10.6 or later. If you would like to sync data on your Mac with Entourage, enable syncing between Entourage and Address Book.
    • Microsoft Outlook 2011 for Mac
      Note: If using Microsoft Outlook 2011 for Mac to sync calendars you must update to Microsoft Office 2011 for Mac Service Pack 1 or later.


    • When syncing calendars, you can sync all calendars or sync specific calendars.
    • You can limit the data that is synced to only events that have occurred in the last 30 days. The option can be changed to any number of days.