HT1920: Recovering a forgotten iTunes Store account nameLearn about Recovering a forgotten iTunes Store account name
HT1920 I need to reset my security questions because my kids set it up and we have no clue what the answers are.
Currently Being ModeratedHT1920 Re: I need to reset my security questions because my kids set it up and we have no clue what the answers are.Oct 24, 2012 5:45 PM (in response to Trina Rhoads)
Usually you will need to contact iTunes store support but this workaround may help:
-On the device/computer that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
- Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
- Sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit/debit card and NOT the security questions.
- At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.