Ipod Classic 80GB not recognized by iTunes.

Question

Level 1

8 points

Ipod Classic 80GB not recognized by iTunes.

iTunes 10.7.0.21

iPod Classic 80 Gb

Recently updated iTunes. When I attempted to connect my iPod to download some new music my computer did not recognize my iPod. I tried updating the drivers, reinstalling iTunes and putting the iPod in disk mode. After reinstalling iTunes for the third time and playing with the drivers my iPod froze and when it was updating my data was erased. Luckely I had manually backed my iPod up onto my desktop. Now after reformatting my iPod and setting it back to the factory settings I still am unable to connect my iPod with iTunes. I am also unable to copy my data back onto my iPod. Any help would be greatly appreciated.

Thank you!

iPod classic, Windows 7, Windows 7 64 bit

Posted on Oct 24, 2012 5:35 PM

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Answer 1

planb77

Level 7

32,434 points

Oct 25, 2012 7:48 AM in response to Vault172

Does the iPod appear in Device Manager when you have the iPod connected? Have you tried using another known working USB cable and USB port on the PC?

Does it connect okay with another PC or Mac running iTunes?

B-rock

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Answer 2

Vault172 Author

Level 1

8 points

Oct 25, 2012 8:14 AM in response to planb77

It did (before wipe) and does appear in the Device Manager. At one point it was using a default windows hard disk driver. I have used multiple USB ports/cables on several different computers. I have been able to connect other iPod/iPad devices to the same computers with success. ITunes during this time crashed my computer with several BSOD.

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Answer 3

planb77

Level 7

32,434 points

Oct 25, 2012 9:04 AM in response to Vault172

Did you remove and re-install iTunes and all Apple related software using the exact instructions in this Apple support document? If not, I would do it again following the instructions in the order given.

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

B-rock

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Answer 4

Vault172 Author

Level 1

8 points

Oct 25, 2012 9:21 AM in response to planb77

Yes, I followed the instructions to a T. I have not uninstall/reinstalled on my second computer as I have not had the time. However, as I have tried it several times on this computer I'll be surprised if I see different results.

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Answer 5

planb77

Level 7

32,434 points

Oct 25, 2012 9:23 AM in response to Vault172

Keep us updated. Make sure the dock connector port is clean and clear of damage as well that could be preventing a full and proper connection with iTunes.

B-rock

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Answer 6

Vault172 Author

Level 1

8 points

Oct 27, 2012 10:51 AM in response to planb77

Formatted my iPod and have it working with iTunes again. Now, how can I get the files I copied off through Windows Explorer back on my iPod? I have songs I placed on my iPod from several old computers that are not all on my current home desktop. I have the files on an external hard drive currently. Can I just copy and paste them onto my iPod outside of iTunes?

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Answer 7

planb77

Level 7

32,434 points

Oct 29, 2012 7:37 PM in response to Vault172

Can I just copy and paste them onto my iPod outside of iTunes?

No. You'll need to import them into iTunes first and then either configure them to sync to the iPod or manually drag them from your Music onto the iPod under Devices in the left hand pane of iTunes if you manually manage the iPod's contents.

B-rock

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