HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

Learn about If iTunes for Windows XP won't open, stops responding, or unexpectedly quits
HMBGENO

Q: Why am I getting an Error while trying to install itunes

    After a recent itunes update I started getting an error about other software interferring with itunes (I had not installed any other software) I was told to try reinstall itunes.

    When I try to reinstall itunes I get an error that says "The feature you are trying to use is a network resource that is unavailable" I also get this eroor message if I try to uninstall itunes.

    I am not on a network!  I never have been! This is just my Home use PC laptop.

    Everything else on this computer seems to be working fine.

    So now I have no itunes on my PC laptop at all.

    Does anyone have any idea whats going on or how to fix this problem?

   

    Thanks

    Ron

Dell PC, Windows XP

Posted on Oct 24, 2012 6:30 PM

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Q: Why am I getting an Error while trying to install itunes

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  • by b noir,

    b noir b noir Oct 28, 2012 1:08 PM in response to HMBGENO
    Level 9 (72,129 points)
    Oct 28, 2012 1:08 PM in response to HMBGENO

    When I try to reinstall itunes I get an error that says "The feature you are trying to use is a network resource that is unavailable" I also get this eroor message if I try to uninstall itunes.

     

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/201/20162306-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):

     

    http://majorgeeks.com/download.php?det=4459

     

    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)

     

    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.

     

    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:

     

    Cleanup removing itunes.png

     

    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?