iTunes has stopped working...with details

Question

iTunes has stopped working...with details

Hey folks.

Ttle says it all. It happens regularly when the activity window says iTunes Match: Uploading remaining songs and artwork.

Here's the problem details window text:

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 10.7.0.21

Application Timestamp: 504d85d9

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7600.17107

Fault Module Timestamp: 502f7a86

Exception Code: 80000003

Exception Offset: 00013219

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Thanks in advance for any help!

Best,

JJ

Windows 7

Posted on Oct 24, 2012 8:04 PM

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Answer 1

Nov 10, 2012 12:18 PM in response to Zed's Dead...

I have the exact same problem. Pulled lots of hair out trying to solve it, no luck. I completely uninstalled all Apple software (QuickTime, iTunes, Software Update, Mobile Device Support, etc) and rebooted, downloaded fresh copies of iTunes installer, tested a completely fresh user profile (blank iTunes library) etc etc. Same crash 100% all the time as soon as iTunes Store is clicked and the resources start to load.

I have found one thing that "works" -- find itunes.exe (for me it is in C:\Program Files (x86)\iTunes) and right click on it and go to the Compatibility tab. Check off "Run in 256 colors" and click OK. Now launch iTunes. You screen will go all funky but -- the crash will stop, at least it did for me.

Apple, please fix this !!!

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Answer 2

Nov 29, 2012 7:09 PM in response to Zed's Dead...

Well - just wanted to add that after uninstalling fully iTunes 10.7 and installing the new iTunes 11 released today, this problem has finally vanished! It was a long wait, but I am glad to be able to launch iTunes again!

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Answer 3

Attapon

Level 1

42 points

Dec 24, 2012 7:22 AM in response to Zed's Dead...

another issue that make my iTunes 11 stop working is whwn i try upload music via iTunes macth after that it crashed. So i turn the itunes match off now it seem working fine.

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