User profile for user: Bhavikf
Bhavikf Author
User level: Level 1
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Ipad A1403 Replacement Program

What is the plan from Apple to provide a replacement for the consumer who purchased iPad A1403 model in the last 90 days.


As per my understanding apple completely modified its cycle of releasing the models after Steve Job. I am very old apple fan and waited for a long time to make this call to purchase the new iPAD.


I have completed the duration of 60 days with this ipad and tried to have a chat with support for the replacement but they just told me that I can get 45 to 50% of the amount I actually paid at the time of purchased.


I dont know but as per my understanding he just gave me an option of recycle program instead of replacement.


I haven't expected this from Apple as a company.


Let me know if you guys are coming across any program of replacement where it can really help people like me.


Thanks,

Bhavik

iOS 6, iPad 3rd Generation A1403

Posted on Oct 25, 2012 11:14 AM

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15 replies
User profile for user: Bhavikf
Bhavikf Author
User level: Level 1
0 points

Oct 25, 2012 11:24 AM in response to BobTheFisherman

I wasn't aware but as every one is not satisfied with apple I don't think that it will be only my thread.. I assume there will be lot many other thread similar in the next few days as Apple has broken its iOS Cycle of 1 yr. and modified it with this release.


At least Company should have some answer to the customer who has purchased recently trusting them.


As it is said "if you don't care for your customer your business will never succeed."

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User profile for user: Kilgore-Trout
Kilgore-Trout
User level: Level 8
38,377 points

Oct 25, 2012 11:32 AM in response to Bhavikf

Bhavikf wrote:


I wasn't aware but as every one is not satisfied with apple I don't think that it will be only my thread.. I assume there will be lot many other thread similar in the next few days as Apple has broken its iOS Cycle of 1 yr. and modified it with this release.


At least Company should have some answer to the customer who has purchased recently trusting them.


As it is said "if you don't care for your customer your business will never succeed."

Then what about customers who DID want a an update to the iPad?

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User profile for user: Bhavikf
Bhavikf Author
User level: Level 1
0 points

Oct 25, 2012 11:32 AM in response to stedman1

Stedman,


I would say they owe to consumer and owe an apology.


As if the person who purchased 20 days back you provide him a refund of 40-50 % of the amount he paid you. This is really stupidity.


Customer comes to you as they trust you. This really breaks that trust so i wish better luck to Apple after a loss of Steve Job. I doubt if this company can survive 5 more years in market.

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User profile for user: Dave833
Dave833
User level: Level 1
0 points

Oct 25, 2012 11:52 AM in response to Kilgore-Trout

You have to make to consumer feel great about a their purchase. If they feel betrayed or whatever...then there is a chance that the consumer will turn against the company, thus loosing revenue in the long term. Building a loyal consumer base is important if you make them feel satisfied.


This was a pretty bad move on Apples side...


Consider those who recently converted from Windows to IOS...just an example.

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Ipad A1403 Replacement Program

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