3 Replies Latest reply: Oct 26, 2012 10:38 AM by varjak paw
ebrads Level 1 (0 points)

I purchased QuickTime Pro in September. Then this week, I upgraded my PC from Windows XP to Windows 7. In doing so, I had to wipe out my PC's partition and re-install every program back on my PC.


This has been a relatively painless process, except for QuickTime Pro. I re-installed Quick Time 7 (the free version) on my PC but there appears to be no way to upgrade the free version of QT back to Pro without purchasing this product all over again (and I refuse to do that).


I've tried talking to Apple's technical support. They've given me directions written for previous versions of Windows, but there appears to be no instructions for how to upgrade to QT Pro if you have Windows 7.


I've been on the phone with their technical support for the past two hours and no one at Apple appears to know how I could reinstall QuickTime Pro.


I'm astonished.

  • Jacumba Level 4 (2,340 points)

    Here's the link to retrieve your lost registration key http://support.apple.com/kb/HT2376


    What version of QT did you have on XP? If you had QT version 6.X pro then you would have to purchase a new QT pro key for QT 7. As Apple releases complete new versions of QT they require a new pro key, updates to a version do not. In other words the pro key for QT 6 does not work with QT 7.


    And if you were using QT pro 6.X you cannot revert back to that version. Because QT 6 doesn't support windows 7

  • ebrads Level 1 (0 points)

    Jacumba, since I purchased QT Pro this past September I'm using version 7.


    I followed the link you posted. It said for me to visit the Apple Online Store and go to the Your Account page and view my order history. So I did that.


    This is helpful insofar as I can see a record of what I ordered. But there appears to be no link where I can download the QT Pro application again.


    Am I missing something here? Shouldn't there be a "Download" link or button on this page?

  • varjak paw Level 10 (169,822 points)

    QuickTime Pro is not a separate application. All you get is a key that unlocks the editing features of the normal, free version of QuickTime Player. Just download and install QuickTime and then go to the Preferences under the Edit menu in QuickTime Player and select "Register". Enter in your user name as reflected in the license email and the Pro key.