0 Replies Latest reply: Oct 25, 2012 1:25 PM by hasi490
hasi490 Level 1 Level 1 (5 points)

Hi Everyone,

 

Hoping to get some help on this issue...

 

When attempting an encode in the latest version of compressor 4.0.5 alongside our Matrox MXO2 LE MAX hardware compressor. (using the Matrox MAX compressor presets) we encounter the following error "3X crash service down" I should note that this issue is only happening in Compressor 4 AND when using the Matrox presets.

When using the custom Apple presets or using Compressor 3, there are no issues, so we know the hardware is working)

 

The Matrox MXO2 LE MAX hardware is all up to date (firmware 35.2, software 2.5.0.0035)

 

After much googling and forum searching here are the troubleshooting steps we've tried;

 

-updated to latest software/firmware for our Matrox encoder

-unistalled flip4mac

-reset "background processing" in compressor

disabled "display job thumbnails" in compressor prefs

 

Any ideas or suggesstions from people who have run into the same issue would be much appreciated.

 

Thanks everyone!

 

-Hasi


Compressor, Mac OS X (10.7.5)