photoshop elements 11 albums won't sync

Question

Level 1

0 points

photoshop elements 11 albums won't sync

Photoshop Elements 11 albums won't sync with ipad using iTunes.

I was using PE10 and synced my albums using iTunes to my iPad 3 iOS 6.0 and 5.1 just fine. (itunes 10.7.0.21) I upgraded to PE11 and it goes into perpetual sync when albums are selected. I deleted some albums and added test albums in PE11 and those changes are not reflected in iTunes.

I worked with Apple Care for about 2 hours uninstalling all of the Apple software (iTunes, etc) and reinstalling. That did not fix it. Apple declared it an Adobe problem and suggested I call them.

I worked with Adobe about 45 minutes before they declared it an iTunes problem.

Any ideas out there?

iPad, iOS 5.1.1

Posted on Oct 25, 2012 2:01 PM

Reply

Answer 1

Nov 17, 2012 3:12 AM in response to PJP1201

I had the same problem syncing albums from elements 11 to ipad 2 using latest itunes, it now is ok after I went back to PE 10 and finding it was ok.I also had PE9 installed which I then uninstalled and that seemed to do the trick ! FIngers crossed

Reply

Answer 2

Nov 20, 2012 7:55 AM in response to lasantamike

Unfortunately although now syncing OK itunes 10.7.02 still will not recognise new albums created in PE11

Reply

Answer 3

Nov 23, 2012 8:14 AM in response to PJP1201

I'm having the same problem with Elements 11 and I've also found that even moving new photos into existing albums doesn't work. The album created with Elements 8 syncs fine, but only with the photos which were already in hte album, not those I moved in with Elements 11. This severely restricts the benefits of elements 11 & itunes syncing. Any word on when it might be fixed - Apple, can you do something?

Reply

Answer 4

Dec 1, 2012 3:18 AM in response to Nelsonseye

Hi itunes 11 seems to have fixed the problem !! Bingo

Reply

Answer 5

Dec 1, 2012 3:19 AM in response to PJP1201

Itunes 11 seems to have fixed the problem !!

Reply

Answer 6

CodeRage

Level 1

9 points

Jan 8, 2013 2:41 PM in response to Nelsonseye

I'm having the same problem (itunes reports 0 photos). I've upgraded to iTunes 11.0.1.12 but this has not fixed the problem...any ideas?

Reply

Answer 7

CodeRage

Level 1

9 points

Jan 8, 2013 4:26 PM in response to CodeRage

I solved the mystery. It had to do with the file metadata in the Photoshop Elements catalog. When I moved the catalog (pictures) from my old machine to the new machine, the path (folder location) of the images changed. So, although the catalog had cached thumbnails of the photos to display in Photoshop Elements (which tricked me into thinking that the path to the images was correct), the paths were actually wrong. All I had to do was “reconnect” the missing images (a feature in Photoshop Elements which corrects missing/wrong paths to images) and now everything works correctly (sync in iTunes).

Reply

Answer 8

Jan 8, 2013 11:31 PM in response to CodeRage

Thanks for this additional advice, but I don't know how my problem seemed to cure itself when I installed itunes 11, but then I was not moving from one PC to another .

Reply

Answer 9

CodeRage

Level 1

9 points

Jan 9, 2013 7:21 AM in response to lasantamike

lasantamike,

I agree with you, in hind sight, the problem I was having was different from yours. My problem was caused when I moved my photoshop elements catalog to a new machine and new file path/directory location of the pictures. My problem had nothing to do with the switch from photoshop elements 10 to 11.

Sorry for the confusion...

Reply