Previous 1 2 Next 17 Replies Latest reply: Dec 13, 2012 1:18 PM by Steno Chick
hiker1 Level 1 (0 points)

My 120GB ipod classic which is 2.5 years old keeps crashing or it is not recognized by iTunes.  At first I thought maybe I had some RAW photo files on it but that is not the case. Maybe it is because I have the iPhoto pictures on an external hard drive.  I'm going to leave the pictures off and sync the music, podcasts, videos, movies, audio books only and see what happens.

Last night I left it connected to the iMac and the computer would not boot up.  All I got was a white screen.  Something is going on but I'm at a loss as to what is causing the problem.

I'm really disappointed with this iPod Classic that I'm having this problem.  The 120GB iPod is a better deal than any of the other iPods for everyday use and portability. Apple customer support was no help at all.

  • planb77 Level 7 (32,315 points)

    After you disconnected the iPod from the iMac, did the iMac boot up okay?


    It could be an indication or a damaged or dying hard drive.  I would recommend doing a disk diagnostic on the iPod's HD using the instructions given by turingtest2 in this older thread.  He also covers what the resulting numbers indicate.


    If necessary, post the resultings numbers and we can verify what the next steps to take.



  • hiker1 Level 1 (0 points)

    The mac booted OK.  will try the above link.

  • hiker1 Level 1 (0 points)

    Tried all the above.


    Retracts --1935

    Reallocs --0

    Pending sectors --7

    Start Stops -- 1941


    Disk Repair found no problems.


    I have movies,videos,music,audio books and podcasts all loaded on now and no pictures with 45.2GB free space.  I'm going to leave things as they are and see how it all works during the next week. 

    The iPod Nano and iPod Touch have had no issues and work fine using the same computer and iTunes and iPhoto.

  • planb77 Level 7 (32,315 points)

    Sounds like a solid plan. Let us know if you run into any more issues.



  • hiker1 Level 1 (0 points)

    Had to restore the iPod Classic this evening.  It has been slow ejecting the past couple of times it was unplugged.

    So it's not the pictures that is causing the problem.  Guess it is the hard drive going bad which is a big disappointment.  This iPod is not even 3 years old but it does get alot of use all week long.  Maybe it's time for a new iPod.  Wish Apple would update the iPod Classic before I get a new one.

  • planb77 Level 7 (32,315 points)

    Sorry to hear that.  If you haven't already, you can try a low level reformat of the iPod's HDD using the instructions in this article.


  • hiker1 Level 1 (0 points)

    Thanks.  I may give it a try.

  • hiker1 Level 1 (0 points)

    Tried the low level format.  After following the instructions then syncing the ipod I disconnected it and got a check mark on the screen.  Reconnected it and had to restore it.  Started the restore and the computer shut down.  Restarted everything and finished the sync with podcasts only.  Everything was OK then except now I can hear the ipod hard drive clicking.  Adding the music onto the iPod now.

  • planb77 Level 7 (32,315 points)

    Everything was OK then except now I can hear the ipod hard drive clicking.


    Probably not a good sign.



  • hiker1 Level 1 (0 points)

    So I gave up on the old iPod classic & bought a new one. Had it about  10 days now and it has crashed 5 times when I start to sync it. Restart and then it syncs fine.

    Maybe it is something with iTunes. Maybe it's time to give up on Apple.

  • hiker1 Level 1 (0 points)

    The word amp in the previous post is a typo.

  • planb77 Level 7 (32,315 points)

    What exactly are you trying to sync over to it? Music, movies, photos, etc.?


    How much content exactly are you trying to sync over to it at once?



  • hiker1 Level 1 (0 points)

    Usually just a few podcasts.  As an example I just plugged it in and synced it and it starts to sync then it crashes and I have to restart it.  Movies, music, pictures are already on it.

  • hiker1 Level 1 (0 points)

    Here is part of the crash report from the iPod I just tried to sync.


    Process:         iTunes [2584]

    Path:            /Applications/


    Version:         10.7 (10.7)

    Build Info:      iTunes-10702101~1

    Code Type:       X86 (Native)

    Parent Process:  launchd [117]



    Date/Time:       2012-11-18 18:39:31.025 -0500

    OS Version:      Mac OS X 10.6.8 (10K549)

    Report Version:  6



    Interval Since Last Report:          249500 sec

    Crashes Since Last Report:           6

    Per-App Interval Since Last Report:  460340 sec

    Per-App Crashes Since Last Report:   6

    Anonymous UUID:                      36BFD4AA-BABA-4FA9-87DE-819C4CB07FCC



    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

    Exception Codes: KERN_PROTECTION_FAILURE at 0x00

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