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iPod crashes, needs to be restored, corrupted, not recognized by iTunes

My 120GB ipod classic which is 2.5 years old keeps crashing or it is not recognized by iTunes. At first I thought maybe I had some RAW photo files on it but that is not the case. Maybe it is because I have the iPhoto pictures on an external hard drive. I'm going to leave the pictures off and sync the music, podcasts, videos, movies, audio books only and see what happens.

Last night I left it connected to the iMac and the computer would not boot up. All I got was a white screen. Something is going on but I'm at a loss as to what is causing the problem.

I'm really disappointed with this iPod Classic that I'm having this problem. The 120GB iPod is a better deal than any of the other iPods for everyday use and portability. Apple customer support was no help at all.

iMac

Posted on Oct 25, 2012 3:30 PM

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17 replies

Oct 26, 2012 7:56 AM in response to hiker1

After you disconnected the iPod from the iMac, did the iMac boot up okay?


It could be an indication or a damaged or dying hard drive. I would recommend doing a disk diagnostic on the iPod's HD using the instructions given by turingtest2 in this older thread. He also covers what the resulting numbers indicate.

https://discussions.apple.com/thread/3784647?start=0&tstart=0


If necessary, post the resultings numbers and we can verify what the next steps to take.


B-rock

Oct 26, 2012 1:30 PM in response to planb77

Tried all the above.

Results:

Retracts --1935

Reallocs --0

Pending sectors --7

Start Stops -- 1941


Disk Repair found no problems.


I have movies,videos,music,audio books and podcasts all loaded on now and no pictures with 45.2GB free space. I'm going to leave things as they are and see how it all works during the next week.

The iPod Nano and iPod Touch have had no issues and work fine using the same computer and iTunes and iPhoto.

Oct 31, 2012 4:50 PM in response to hiker1

Had to restore the iPod Classic this evening. It has been slow ejecting the past couple of times it was unplugged.

So it's not the pictures that is causing the problem. Guess it is the hard drive going bad which is a big disappointment. This iPod is not even 3 years old but it does get alot of use all week long. Maybe it's time for a new iPod. Wish Apple would update the iPod Classic before I get a new one.

Nov 2, 2012 12:46 AM in response to hiker1

Tried the low level format. After following the instructions then syncing the ipod I disconnected it and got a check mark on the screen. Reconnected it and had to restore it. Started the restore and the computer shut down. Restarted everything and finished the sync with podcasts only. Everything was OK then except now I can hear the ipod hard drive clicking. Adding the music onto the iPod now.

Nov 18, 2012 3:45 PM in response to hiker1

Here is part of the crash report from the iPod I just tried to sync.


Process: iTunes [2584]

Path: /Applications/iTunes.app/Contents/MacOS/iTunes

Identifier: com.apple.iTunes

Version: 10.7 (10.7)

Build Info: iTunes-10702101~1

Code Type: X86 (Native)

Parent Process: launchd [117]



Date/Time: 2012-11-18 18:39:31.025 -0500

OS Version: Mac OS X 10.6.8 (10K549)

Report Version: 6



Interval Since Last Report: 249500 sec

Crashes Since Last Report: 6

Per-App Interval Since Last Report: 460340 sec

Per-App Crashes Since Last Report: 6

Anonymous UUID: 36BFD4AA-BABA-4FA9-87DE-819C4CB07FCC



Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x00

iPod crashes, needs to be restored, corrupted, not recognized by iTunes

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