4 Replies Latest reply: Oct 29, 2012 12:42 PM by planb77
karenfromsarasota Level 1 Level 1

I have a iPod Nano 6th generation and a MacBook Pro.  When I connect my iPod to my computer with USB cord, nothing happens.  I've reset my iPod and restarted my computer.  Any suggestions?

MacBook Pro, Mac OS X (10.7.3)
Reply by planb77 on Oct 26, 2012 9:09 AM Helpful

What have you tried so far in terms of troubleshooting this issue?  Are you plugging the iPod into a high powered USB 2.0 port on the back of your Mac? Have you tried a different USB cable?


What happens if you try to reset the device with it still connected to the Mac?

How to reset iPod


Has this iPod ever worked on this Mac or is this the first time you have time you have tried connecting it?


Have you carefully worked through each and every single suggestion in this Apple support document?

iPod not recognized in iTunes and Mac desktop


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