HT201541: Update the software on your Mac
Learn about Update the software on your Mac
-
All replies
-
Helpful answers
-
Sep 10, 2013 8:07 PM in response to zinachadby DJ Clark,what about mine? Light on charger not lighting up screen clearly says not charging in upper right corner by wifi
Serial Number: D86113404FWDGDLAP
Manufacturer: SMP
Device Name: bq20z451
Pack Lot Code: 0000
PCB Lot Code: 0000
Firmware Version: 0406
Hardware Revision: 0002
Cell Revision: 0158
Charge Information:
Charge Remaining (mAh): 5037
Fully Charged: No
Charging: No
Full Charge Capacity (mAh): 6672
Health Information:
Cycle Count: 58
Condition: Normal
Battery Installed: Yes
Amperage (mA): 0
Voltage (mV): 11945
-
Sep 11, 2013 6:40 AM in response to DJ Clarkby bestofall,Is the magsafe adapter securely seated in the charging port?
-
Sep 11, 2013 2:07 PM in response to zinachadby kgal45,Hi,
Is there anyone can help me?
I am having similar problems. My macbook (very old from 2007) is plugged in, but it says "not charging" and the light does not turn green.Everytime I unplug it, it says it is at 52%, does not seem to be using battery. I have tried another charger with no luck. Attached is the info about my battery (I have had it replaced at least once).
Battery Information:
Model Information:
Manufacturer: DP
Device name: ASMB016
Pack Lot Code: 0003
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0102
Charge Information:
Charge remaining (mAh): 2445
Fully charged: No
Charging: No
Full charge capacity (mAh): 4693
Health Information:
Cycle count: 362
Condition: Normal
Battery Installed: Yes
Amperage (mA): -1
Voltage (mV): 11500
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
ID: 0x0000
Wattage (W): 0
Revision: 0x0000
Family: 0x0000
Serial Number: 0x00000000
Charging: No
-
Sep 12, 2013 2:47 PM in response to zinachadby akhaleesi,I am new to mac, Im not sure what I should do with this. Or maybe I can just send it back to the store to fix.
Model Information:
Serial Number: 9G32805M3D3MB
Manufacturer: DP
Device Name: bq20z451
Pack Lot Code: 0
PCB Lot Code: 0
Firmware Version: 201
Hardware Revision: 2
Cell Revision: 158
Charge Information:
Charge Remaining (mAh): 765
Fully Charged: No
Charging: No
Full Charge Capacity (mAh): 5728
Health Information:
Cycle Count: 3
Condition: Normal
Battery Installed: Yes
Amperage (mA): 0
Voltage (mV): 11109
Thank you
-
Sep 24, 2013 7:13 PM in response to akhaleesiby benion,Mine had the same issue after I let the battery run down and did not charge it for over a month. Did a reset as described in below link and it fixed it.
-
Sep 29, 2013 3:24 PM in response to benionby kokos13g,Battery Information:
Model Information:
Serial Number: 9G1040A30D3NB
Manufacturer: DP
Device Name: bq20z451
Pack Lot Code: 0
PCB Lot Code: 0
Firmware Version: 201
Hardware Revision: 2
Cell Revision: 164
Charge Information:
Charge Remaining (mAh): 2858
Fully Charged: No
Charging: No
Full Charge Capacity (mAh): 4864
Health Information:
Cycle Count: 333
Condition: Normal
Battery Installed: Yes
Amperage (mA): -1366
Voltage (mV): 11158
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Wake on AC Change: No
Wake on Clamshell Open: Yes
Wake on LAN: Yes
Display Sleep Uses Dim: Yes
PrioritizeNetworkReachabilityOverSleep: 0
Standby Delay: 4200
Standby Enabled: 0
Battery Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
Wake on AC Change: No
Wake on Clamshell Open: Yes
Current Power Source: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Standby Delay: 4200
Standby Enabled: 0
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: No
Charging: No
help my mac not charging
-
Oct 1, 2013 8:06 AM in response to frederic1943by andreafromchl,Hello, I´m having a similar problem. My trackpad wasn´t working properly and somewhere I read that taking out the battery could help, it didn´t and now my battery wont charge! The worst of all is that I live in Concepción Chile, 500 kms from apple support, so sending my computer leaves me with no computer for 2 weeks. The point is I hope you can help me to solve it by my own. I've tried PRAM and SMC reseting unsuccessfully. And here I have a problem with the instructions, as they say: "turn off, then press power together with option... then release them altogether and THEN turn on the computer. But, when the power is off and you press the power button, at releasing it turns on automatically... I mean no chance to turn it on afterwards... I hope I´m explaining my self right well, any help I´ll be so grateful.
It´s a MacBook 6,1 , this is the info I get from the system profiler.
Battery Information:
Charge Information:
Charge remaining (mAh): 0
Fully charged: No
Charging: No
Full charge capacity (mAh): 0
Health Information:
Cycle count: 0
Battery Installed: No
Amperage (mA): 0
Voltage (mV): 0
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: Yes
Current Power Source: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 52
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 52
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
ID: 0x0100
Wattage (W): 60
Revision: 0x0000
Family: 0x0085
Serial Number: 0x00817a67
Charging: No
-
Oct 1, 2013 8:19 AM in response to andreafromchlby bestofall,Not to ask the obvous but are you sure you plugged you battery back in?
-
Oct 1, 2013 8:20 AM in response to kokos13gby bestofall,kokos13g wrote:
Battery Information:
Model Information:
Serial Number: 9G1040A30D3NB
Manufacturer: DP
Device Name: bq20z451
Pack Lot Code: 0
PCB Lot Code: 0
Firmware Version: 201
Hardware Revision: 2
Cell Revision: 164
Charge Information:
Charge Remaining (mAh): 2858
Fully Charged: No
Charging: No
Full Charge Capacity (mAh): 4864
Health Information:
Cycle Count: 333
Condition: Normal
Battery Installed: Yes
Amperage (mA): -1366
Voltage (mV): 11158
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Wake on AC Change: No
Wake on Clamshell Open: Yes
Wake on LAN: Yes
Display Sleep Uses Dim: Yes
PrioritizeNetworkReachabilityOverSleep: 0
Standby Delay: 4200
Standby Enabled: 0
Battery Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
Wake on AC Change: No
Wake on Clamshell Open: Yes
Current Power Source: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Standby Delay: 4200
Standby Enabled: 0
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: No
Charging: No
help my mac not charging
What model are your running?
-
Oct 1, 2013 8:34 AM in response to bestofallby andreafromchl,I did! now the battery icon appears with a black x, but sometimes it says "not charging" and then the system profiler shows "battery installed: yes"
although it hasn't change again, the x is stuck to my battery
-
Oct 1, 2013 8:37 AM in response to andreafromchlby bestofall,Show me all the battery information with the battery plugged into the mac and an adapter plugged in as well.
-
-
Oct 27, 2013 10:19 AM in response to andreafromchlby jc42,Can anyone tell me if this means I need a new battery also? If I tinker with the connection every once in a while the plug light will come on orange, but overal it is not charging:
Battery Information:
Model Information:
Manufacturer: DP
Device name: ASMB016
Pack Lot Code: 0002
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0200
Charge Information:
Charge remaining (mAh): 0
Fully charged: No
Charging: No
Full charge capacity (mAh): 3879
Health Information:
Cycle count: 178
Condition: Normal
Battery Installed: Yes
Amperage (mA): 370
Voltage (mV): 11308
-
Oct 30, 2013 6:48 AM in response to frederic1943by remm0hinad,Frederic - could you help me with what my check battery status means? I turned on my computer today and pulled it off the cord, wouldn't hold a charge. It works fine plugged in but the battery status says (not charging).
Battery Information:
Model Information:
Serial Number: DP-ASMB016-38ad-2835
Manufacturer: DP
Device name: ASMB016
Pack Lot Code: 0002
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0102
Charge Information:
Charge remaining (mAh): 0
Fully charged: No
Charging: No
Full charge capacity (mAh): 0
Health Information:
Cycle count: 656
Condition: Check Battery
Battery Installed: Yes
Amperage (mA): 0
Voltage (mV): 6547
-
Oct 30, 2013 8:22 AM in response to remm0hinadby frederic1943,Your battery is well above the 300 cycles that an AMSB016 is considered good. http://support.apple.com/kb/HT1519
You can get a new third party battery fairly cheap on eBay. Every MacBook from 2006 through Mid 2009 except the Late 2008 Aluminum Unibody and the Late 2009 and 2010 White Unibodies use the same A1185 battery.
Or for $129 from The Apple Store http://store.apple.com/us/product/MA566LL/A?mco=MTY3ODQ5OTY
