4 Replies Latest reply: Jun 28, 2014 5:48 AM by Mehreen.A
cjdalton Level 1 Level 1 (0 points)

i was playing hay day, and suddenly, could not buy diamonds.  checked on updates that were automatically being installed on other apps.  they were all frozen in "installing" mode in the icon for app store selecting "updates".  these same apps were greyed out as icons on the home screen with the title "waiting".  increasingly, more apps, the ones we really want, are now inaccessible.  if i back-up the ipad to pc itunes, and then perform the restore, will all the progress made in the app hay day be lost and it will be starting all over?

iPad 2, iOS 6
  • Demo Level 10 Level 10 (85,120 points)

    Apps do not automatically update - you have to initiate the updates. I don't do anything on my iPad until the updates have completed because I like to watch the progress and make sure that nothing goes wrong. If something does go out of whack, I can catch it right away and hopefully correct it before it best worse.


    Just some food for thought.


    Don't restore the iPad in order to deal with the stalled updates just yet. Try these suggestions first and see if the updates will download ..... But if you do backup the iPad and then restore it from the backup - your game progress should be saved. App data, files and settings are contained in the iTunes backup.


    ..... Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.


    Or ..... Make sure that you do not have a stalled download somewhere else like in iTunes or iBooks - a song or podcast a book .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.


    If that doesn't work - sign out of your account, restart the iPad and then sign in again.


    Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.


    Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.


    You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.


    You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again.


  • cjdalton Level 1 Level 1 (0 points)

    you gave me the courage to essentially restore.  i had performed the back-up about 45 min ago.  when i did your step of hold down the sleep and home buttons for 15 sec, a picture of a cord with usb connector pointing to a box saying "itunes" appeared.  when connected to itunes, the instruction displayed that i had to install the ipad update for ios 6.  then there appeared only the basic ipad icons without any of my purchased apps.  i began the sync process.  not only did all the books come back, but put the current book being read to the last page read.  all the other apps i selected to restore (33) came back, and Hay Day was restored to the current level we had achieved.  and surprise, this time the diamond purchase screen was activated, and all the hanging apps were perfect.  THANKS SO MUCH FOR WRITING BACK ALL THE DETAILED INSTRUCTIONS!!!!!

  • flyingg Level 1 Level 1 (0 points)

    Hi there,

    Wondering if you might know?  I don't have enough space to update the new software on iPad.  Seems I have to delete like all the games/apps we have to do so.  Will I lose the progress data/levels in the games?

  • Mehreen.A Level 1 Level 1 (0 points)

    can you tell me the instructions of how you did it because I don't quite understand and it is urgent for my iPod