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IPhone 5 screen wont turn back on after making a call.

When I put my phone to my ear, the screen turns black, like it should, but once I'm done, it wont turn back on... It does the same thing with siri. I active the raise to speak option and the screen turns black when I do it. I then have to press the sleep button two times to get to my lock screen. Is this an hardware or a software problem? If it is software, can an upcoming update fix it?

iPhone 5, iOS 6

Posted on Oct 26, 2012 8:52 AM

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Posted on Oct 26, 2012 9:03 AM

Have you reset your phone by holding the home and the off button down till the apple symbol comes up?

4 replies

Oct 26, 2012 9:07 AM in response to guillaumecout

I don't beleive this is a known problem and you should probably bring your phone to a local Genius Bar (make an appointment here) as this is likely a hardware issue (a problem with your phone realizing that you removed it from your ear).


If you're willing to tinker with it a bit, you can determine if this is a software issue by backing up your iPhone (separately ensure your photos, videos and music is backed up) and then "Restore" your phone. If the restoration solves the problem, you're dealing with a software issue. If the problem still exists, you're almost definitely dealing with a hardware issue.

IPhone 5 screen wont turn back on after making a call.

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