1 2 Previous Next 15 Replies Latest reply: Oct 29, 2012 9:15 AM by Dr. Chet
Elegance Level 1 Level 1 (0 points)

I can open it fine, its just when I try to install something that I get a crash, its happened for a while now. I've tried deleting com.apple.appstore, and nothing works. Is there anything I can do to fix this?

 

Screen shot 2012-10-27 at 2.21.34 AM.png

Trying to instal but just gives me spinning icon on top and spinning beach ball and an eventually a crash.

Screen shot 2012-10-27 at 2.22.12 AM.png


iMac, Mac OS X (10.6.8)
  • 1. Re: App Store on iMac crashes every time I try and download something
    Dr. Chet Level 1 Level 1 (30 points)

    I have exactly the same problem. I have tried re-installing the 10.6.8 v1.1 combo updater but it still just hangs when I try to download any app.

  • 2. Re: App Store on iMac crashes every time I try and download something
    HACKINT0SH Level 5 Level 5 (5,755 points)

    What happens if you try it under safe-mode?

     

    Mac OS X: What is Safe Boot, Safe Mode?

              http://support.apple.com/kb/HT1564

  • 3. Re: App Store on iMac crashes every time I try and download something
    Dr. Chet Level 1 Level 1 (30 points)

    Safe Mode disables my Airport card.

  • 4. Re: App Store on iMac crashes every time I try and download something
    Dr. Chet Level 1 Level 1 (30 points)

    Some more information: AppStore let me update my account info, and it searches for and finds apps I'm looking for. After I click on Install App it goes to a site on phobos.apple.com and then seems to just hang.

     

    I'm using Little Snitch to monitor internet traffic and I've set a rule to allow AppStore to establish all connections. I've also explicitly given the AppStore access through the Firewall via the Security panel in System Preferences.

     

    Since I thought the discussion editor would add it I failed to mention that I'm using an iMac on 10.6.8.

     

    I'm using Airport because in my current setup I can't wire directly to the hub.

  • 5. Re: App Store on iMac crashes every time I try and download something
    HACKINT0SH Level 5 Level 5 (5,755 points)

    If you an't safe-boot, then make a new user account on your mac, and try to download through there.

  • 6. Re: App Store on iMac crashes every time I try and download something
    Dr. Chet Level 1 Level 1 (30 points)

    Thanks for the idea Hackintosh. I tried using my wife's computer and was able to access the store with no problem, so it must be some setting on my iMac. I can't figure out what it is, because I've killed every process I could using Activity Monitor but it still stalls on the download. I checked iTunes, and it downloads fine, so not sure what the deal is with App Store.

  • 7. Re: App Store on iMac crashes every time I try and download something
    Dr. Chet Level 1 Level 1 (30 points)

    I have been trying to download Alfred for the past 15 minutes or so. Here are the stats from Activity Monitor. The AppStore is still taking up about 15% of CPU and memory of every type is growing:Screen shot 2012-10-28 at 10.55.31 AM.png

    Screen shot 2012-10-28 at 10.55.15 AM.png

    Open Files and Ports:

     

    /

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  • 8. Re: App Store on iMac crashes every time I try and download something
    HACKINT0SH Level 5 Level 5 (5,755 points)

    Don't use your wife's computer. What I was suggesting, is to make a NEW USER ACOUNT on the computer that's giving you this problem.

  • 9. Re: App Store on iMac crashes every time I try and download something
    Mike Johnson12 Level 5 Level 5 (6,365 points)

    Do the download - you get the crash - boot back in Safe Mode - go back to the MAS and do the d/l again - it will already know the d/l is complete and install. Reboot in normal mode. Or - before you do the d/l boot into Safe Mode.

     

    Has happened to me lots of time - there is some file that is not right but that is my work around in OSX 10.8.2 try it for 10.6.8.

     

    MJ

  • 10. Re: App Store on iMac crashes every time I try and download something
    Dr. Chet Level 1 Level 1 (30 points)

    Mike:

     

    With 10.6.8 I don't seem to be able to boot into Safe Mode and still use my Airport card. I was hoping that I could do something like Windows does with its Safe Mode with Network Access option, but if I can do that with OS X I would love to know how. The setup I have here won't let me connect directly to the modem with a cable.

     

    As it is, the App Store tells me that there are no unfinished downloads.

     

    Hackintosh:

     

    I tried with a new account on the computer. I created a new account with the bare minimum but still have the same problem with it.

     

    So far I know that my account works, that I am actually connected to the App Store, that I can edit my account and search for apps - it is only when "installing" an app that it goes haywire.

  • 11. Re: App Store on iMac crashes every time I try and download something
    HACKINT0SH Level 5 Level 5 (5,755 points)

    We could try some of the basics here and work from the ground up then since it's a system wide issue.

    Go to your utilities folder, and scan/repair disc permissions first, let us know if it found anything major there...

  • 12. Re: App Store on iMac crashes every time I try and download something
    Dr. Chet Level 1 Level 1 (30 points)

    OK, sounds like a good plan. Thanks!

     

    I repaired disk permissions with Disk Utility (nothing major) and verified the disk. Since I just got it I also used DiskTools Pro to check for bad sectors, just in case, but none were found.

     

    I'm thinking at this point that it might be worth moving the iMac to test a wired connection to the modem to see if it will work in Safe Mode. It would be a pain to have to move the whole thing into what is essentially a closet every time I want to use the App Store, but I think it's worth the test.

  • 13. Re: App Store on iMac crashes every time I try and download something
    HACKINT0SH Level 5 Level 5 (5,755 points)

    Sounds like a good test, if it doesn't work we at least don't have to question ourselves later, and can move onto other areas.

  • 14. Re: App Store on iMac crashes every time I try and download something
    Dr. Chet Level 1 Level 1 (30 points)

    OK, I was able to access the network in Safe Boot.

     

    It looks like all functions in App Store work EXCEPT buying and installing. I let me search, find the app, even send email to another email address about the app, but when I click "Install" it hangs.

     

    I was able to try Mike's workaround, but no luck - it just hung again.

     

    When I looked under Purchases it shows the app that I downloaded onto my wife's computer, but again - clicking "Install" just hung again.

     

    I'm going to try one last thing with the direct connect: create another new account and try to access App Store from it, but I'm not holding my breath.

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