4 Replies Latest reply: Oct 30, 2012 5:12 AM by Patrick Besong
Patrick Besong Level 2 (260 points)

When I try to download a PDF using Safari, it will save to my Desktop, but when I go to open it, I get the error "There was an error opening this document. The file is damaged and cannot be repaired." If I try to use the Print command and save it as a PDF, I get nothing but a blank document.

MacBook Pro, Mac OS X (10.7.4)
  • Hersco Level 2 (270 points)



    The following article from TUAW may be of help: http://tinyurl.com/9tqn45d. It states that the problem may be caused by 'AdobePDFViewerNPAPI.plugin' in the Internet Plugins folder. Deleting that plugin seems to fix the problem for many people.


    I don't have this problem even though I have the  'AdobePDFViewerNPAPI.plugin' installed. Perhaps the reason I don't get the error message is because I use the Adobe PDF Viewer as my default plugin for viewing PDFs in Safari. In fact, if I remove the 'AdobePDFViewerNPAPI.plugin', I can no longer see  PDFs in Safari, only download them.


    So, the error messages may exist only for users of Safari's built-in PDF-viewer. I find the Adobe Plugin has a few more tools than the built-in one. Using that one may be an alternate solution to this problem.

  • Patrick Besong Level 2 (260 points)

    Thanks, but I don't seem to have either of those in my Internet Plugins folder and I couldn't even find them to download them.

  • Hersco Level 2 (270 points)

    The two plugins mentioned in the TUAW article are installed with Adobe Reader.

  • Patrick Besong Level 2 (260 points)

    Thanks Hersco. I downloaded Adobe Reader and after installing it still would not save PDFs properly so I removed the AdobePDFViewerNPAPI.plugin and now it works!