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Helpful answers
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Nov 9, 2012 4:14 PM in response to KevChengby farhansusername,Alright, it's official. I've returned my Mac Mini (FYI: It was a replacement I got from the Store which also had the blinking problem.)
Waiting to hear officially from Apple about this and what they plan to do about it. Will pick up a Mini after they've fixed them.
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Nov 9, 2012 7:02 PM in response to KevChengby MossyGene,I exchanged my dodgy 2.3 i7 for new one. Same problem straight out of the box for the new one. Will return for a refund.
SO, my experience of owning an Apple computer is owned 2, returned 2. All in the space of a week. What a PoS. Never again.
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Nov 9, 2012 9:08 PM in response to MossyGeneby BDAqua,They certainly messed up good time on this... I bet heads are flying right now.
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Nov 9, 2012 10:11 PM in response to KevChengby Terranru,I have the same problem on different monitors.
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Nov 10, 2012 12:17 AM in response to KevChengby calvol,Received BTO 2.6 Mini today, ordered 11/02. After two hours experienced black screen for about 2 seconds using HDMI->DVI to a Dell U2211H monitor.
After reading Intel's forum, which has threads about this issue all the way back to June, I can't believe Apple QA did not know about the issue, and chose to ship anyway. Intel already released MRC 1.5 and 1.6 claiming to fix, and issue is still being reported in both the PC and Mac world. The fix depends on Intel, and I don't have much hope since they've been working on it five months already.
http://communities.intel.com/message/171244
I filed a report, but will probably take the Mini back in the return period and wait for a fix, or until Haswell is released next year.
Moral of the story to Apple -> stick with discrete GPU's in Desktop machines! The company is losing more on returns than if a dGPU had been offered that slightly reduced margins.
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Nov 10, 2012 7:10 AM in response to Tom Sheppardby Tom Sheppard,Well, kiddies, now I'm really ****** off. The mini went to sleep last night on schedule. Wake up this morning to find my main monitor connected to the Thunderbolt port through a DVI adaptor cable no longer works.
- Turned the monitor off/on
- Unplug/replug adapter cable
- Restarted mini, zapped PRAM
- Shutdown, unplugged HDMI port to force video to Thunderbolt, restarted again, no video
- Shutdown and swapped monitors
- Shutdown and reset SMC
- Slowly, and gently wiggled the Thunderbolt port to all four sides
In all cases the probem stayed with the Thunderbolt port that remains dead.
System Information says there is no device connected to the Thunderbolt port.
In a twist of fate, the Thunderbolt port never exhibited the blanking problem, so now I'm stuck with one monitor connected to the HDMI port that blinks. Just fantastic.
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Nov 10, 2012 8:14 AM in response to Tom Sheppardby Tom Sheppard,I called Apple's tech support who suggested a couple more things.
- Trash the ~/Library/Preferences/com.apple.systempreferences.plist.
- Restart in safe mode.
Dead.
So I have to make an appointment at the Genius Bar so I can rule out the DVI adaptor but I suspect the Thunderbolt port has failed. I now have to live with one monitor connected to the blinking HDMI port.
If I have to return the device I will not get a replacement until I hear that this problem is resolved.
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Nov 10, 2012 12:09 PM in response to MossyGeneby ModeratelyFluffy,Wow - it seems like you have never had a piece of defective equipment before. I'm probably the last in line to ever defend Apple (and this is my first Apple computer), but knowing there is an issue with these machines, buying two of the same, and then complaining when they are both broken and saying "never again"... relax. Things break, computers are shipped with bad components from time to time - every single manufacturer has had problems. Add to that the fact that Apple has consistently been at the top of customer satisfaction charts, as well as a reputation for taking good care of their customers after purchse, and you should realize you'll be taken care of. If I said "never again" after every component or computer that ever broke on me, I wouldn't have much left to choose from. I'll probably wait until they fix the problem, then exchange my box for a new one. In the mean time, I can probably handle the 1/2 second blink once an hour. *shrug*
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Nov 10, 2012 3:24 PM in response to KevChengby kupajoe,Well add me to the list. Long time Apple customer and I have never had a problem like this. Tried all fixes mentioned in this thread with no results. Apple needs to step up and fix this problem.
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Nov 10, 2012 3:41 PM in response to KevChengby Laxman25,Update: Still no more screen flicker since doing an ECM reset and playing around with the display configurations(caliberate). I have been on and off for 3 days. Ive run graphic intensive games, movies, and some office work without any flickers. I did not have the washed colors, just the random hourly flicker. So something I did troubleshooting helped. The issue didn't "mysterously" dissappear. Unless the problem has just gone dormant for a while ha. Im HDMI to HDMI on a 40' flat screen.
/\ This by no means is a suggestion that there isnt an issue. There is an issue obviously. Just saying troubleshooting could pay off, and it might not be ALL of the mac minis or intel chips.
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Nov 10, 2012 4:32 PM in response to KevChengby x704,Occasional quick black screen then snow then back (total 1 sec) here as well. HDMI port to HDMI port TV, 2012 i7 mini running 10.8.1. Going to return it and consider purchasing if Apple/Intel/whoever sorts this out. Whle I could live with this, I think Apple will take this more seriously if a lot of people return the product rather then stick it out. My 2006 & 2011 mini's are both working like champs. I had a 2010 Mac Pro which got rid of this summer as it had unresolveable fan issues... A 2009 Macbook Pro which I've had to take in for servicing several times (replace trackpad twice, fix optical bay, repalce motherboard).
What irritates me most is my unit is not defective as much as it seem seems to be a design defect (by Apple or Intel, whoever). Apple should do better then this since they charge a premium for their stations.
I think I've gotten a few rotton Apples and that hopefully my recent experiences aren't typical of users general experiences. Of course I'm about to go get an iPad 4 now... clearly there's something wrong with me.
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Nov 10, 2012 5:38 PM in response to KevChengby hank.wallace,Just got off the phone with Apple support. The people I spoke with wouldn't confirm that this is a widespread issue and want me to just exchange the unit, so that is what I will do first thing Monday. I don't have much hope that the replacement won't have the issue, but we'll see.
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Nov 10, 2012 5:55 PM in response to x704by BDAqua,Just curious if an install of the 2012 10.8.2 build would help?
http://support.apple.com/kb/DL1603
From Mike.
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Nov 10, 2012 6:10 PM in response to BDAquaby calvol,Mike, no my BTO build from Nov-week-01 came with 10.8.2. In just two days, it has failed in both HDMI->HDMI and HDMI->DVI scenarios mentioned above with Samsung TV and Dell monitors. I'm taking it back Monday for full refund and looking at ITX boxes with discrete GPUs. Intel HD4000 is a disaster, and Apple screwed up by dumping Radeon dGPU's as an option in the Mini.
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Nov 10, 2012 7:13 PM in response to BDAquaby hank.wallace,I don't think so. The Mac Mini that I have has 10.8.2 on it and still has the problem.