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  • 345. Re: Mac Mini 2012 video blinking out
    mhmini Level 1 Level 1 (0 points)

    @joeh36 and others...

     

    I seriously can't believe some of the people on this thread are suggesting that some blackout every hour or so are acceptable.

    Surely if you just bought a brand new Mac Mini, it has got to work (out of the box - without any software update, adapter or whatever.) This computer isn't exactly cheap. It wasn't for free either. We all payed a premium for superior product design, parts, software and customer service. So any fault no matter how infrequent or small, is totally unacceptable.

    It is also shocking that there is still no formal admission from apple and also no reassurance that people are working on a fix.

     

    I have also very little time for workarounds such are removing ram - which is clearly proven that it doesn't work for anybody. Or buying a TB to ... whatever adapter. Surely every plug, every part and every connection has got to work. No exception.

     

    Or does anybody accept a brand new car with only 4 out of 5 gears working? Or a new car with some interim steering malfunctions?

     

    This is THE apple forum. How hard can it be to get some clarification from an apple spokesperson?!

  • 346. Re: Mac Mini 2012 video blinking out
    georgioskio Level 1 Level 1 (0 points)

    Where is the official Apple to read this topic?????We want a solution!!!!!

  • 347. Re: Mac Mini 2012 video blinking out
    Tom Sheppard Level 1 Level 1 (15 points)

    Please don't be too critical of Apple. It's perfectly acceptable to buy a new car with half the windows broken, or a pair of binoculars with one smashed lens, or a scanner that scans only the left half of the page.

     

    Seriously, I think the reason temperatures are starting to heat up is because it's been about three weeks of this silliness with mixed messages from Apple. Some techs know nothing about the problem, and the tech I called asked specific questions for the problem.

     

    All companies make mistakes. Good companies apologize, take ownership of the problem, and make it right. At this time it is unclear what, if anything, Apple is really doing to resolve this issue. So who wants to write an email to Tim Cook?

  • 348. Re: Mac Mini 2012 video blinking out
    BDAqua Level 10 Level 10 (116,480 points)

    I seriously can't believe some of the people on this thread are suggesting that some blackout every hour or so are acceptable.

    From what I've seen here, "acceptable" doesn't mean OK, just that rather than deal with all the other hassles, much like you, they don't have time for & don't work in many cases, they'll put up with the problem until a fix is found.

  • 349. Re: Mac Mini 2012 video blinking out
    Tom_cdd Level 1 Level 1 (0 points)

    After having read about this HDMI issue, I decided to purchase a Mac Mini nonetheless. I need to buy a monitor as well, and I thought  if I just buy a monitor with DVI input and a MiniDisplay Port to DVI adapter it would do the trick.

     

    Would this setting run smoothly? Is anyone using the Mac Mini like this?

     

    I'm kind of new to this Thunderbolt/MiniDisplay/DVI/HDMI thing... I've always been using laptops so I don't know anything about video I/O...

     

    Thanks in advance!

  • 350. Re: Mac Mini 2012 video blinking out
    sidvankrump Level 1 Level 1 (0 points)

    What are the chances of this issue being related to the fact that Apple just pulled the 10.8.2 update for Late 2012s inc Mac Mini? Anyone having blackout issues with 10.8.1?

     

    Incidentally I spoke to Apple today who confirmed that even though my last return date says 21st Nov online, I have until 7th Jan to return my Mini as I received it after 27th Oct.

     

    http://store.apple.com/uk/help/returns_refund

     

    This gives me chance to (a) pick up a cheaper one on Friday??? and/or (b) give Apple chance to sort these annoying blackouts before commiting to a return.

  • 351. Re: Mac Mini 2012 video blinking out
    calvol Level 1 Level 1 (5 points)

    Time for Apple to step up and acknowledge this issue, and offer refunds to people that want to return the machine.  The issue has been known since IvyBridge/HD4000 PC's were available in June.

    http://communities.intel.com/message/171244

     

    Apple was probably aware of the issue, but decided to ship anyway, hoping most customers would not care about a random HDMI issue or not notice it if using other ports.

     

    BTW, the blinking issue also appeared in 2011 Mini's, even with the Radeon 6630M GPU and was never resolved, so it appears to be a global problem with HDMI implementation.

     

    I am returning my Mini 2.6 this weekend for a full refund. Not paying $950 for a computer from a company that won't even acknowledge the issue.  Talking with Apple Support was a joke, acted like they've not heard of it-- and try SMC reset, blah, blah.

     

    I bought a 2011 Mini 2.5 with Radeon, and will try it, but will return it as well if it has the HDMI problem.

  • 352. Re: Mac Mini 2012 video blinking out
    Tom Sheppard Level 1 Level 1 (15 points)

    This is what I want to hear from Apple:

     

    http://www.youtube.com/watch?v=yoy4_h7Pb3M

  • 353. Re: Mac Mini 2012 video blinking out
    LBJ_UK Level 1 Level 1 (0 points)

    As it seems there are 2 HDMI issues (poor qualtiy output on HDMI implementation with poor white/contrast and blurry text, plus snow/blacking out) and it seems TBolt/Minidisplay port are fine with the appropriate adaptors, perhaps Apple should have shipped 2xTBolt out with a TBolt to HDMI cable and dropped the native HDMI out? Then it would be more like the upcoming iMacs or the existing rMBPs.

     

    Personally I am now holding for iMac or 10.8.3 to see if this issue resolves as I wanted a MIni with 2 monitors and I cannot afford 2xTBolt cinema displays (unless Apple really drops prices).

     

    Not a great showing by Apple. But OSX is now small beer versus iOS. Eye off the ball and all that.

  • 354. Re: Mac Mini 2012 video blinking out
    GetafeMagic Level 1 Level 1 (0 points)

    Now I have left the problem behind temporarily by accepting a refund, I have done a little research. In Google I basically typed "Mac Mini Flickering" and there are videos on YouTube showing 2011 Mac Minis with problems too. There are a lot of forums also going on about older Mac Minis too. The Mac Mini late 2012 forums do seem to have longer complaints though.

     

    Maybe this is half Apple's and Intel's fault? I mean I have had flickering on my Mac Mini (Early 2009), but only like once or twice a YEAR, which I think I can deal with lol.

     

    I am most annoyed that Apple haven't come out with a statement or stopped selling the units as it seems to be that 80/85% of people are having problems with them. They will probably bring out a totally updated Mac Mini Early 2013.

     

    Lets wait and see.

  • 355. Re: Mac Mini 2012 video blinking out
    BobH47 Level 1 Level 1 (10 points)

    As far as I am concerned you are absolutely correct in that perfection is what we must all strive for. Work-arounds, including the Thunderbolt to DVI adapter that I am using are strictly short-term until the problem is fixed.

     

    What is also clear is that there are many comments posted which give the impression that the individual may not themselves have reported the fault.

     

    Apple heads appear to be remaining below the parapet and so properly logged cases in AppleCare seem the only way to get their attention.

     

    In the meantime many of us have to get on with our lives and use the machines, I am trying to prepare lectures, and having a workaround is preferable to not having my mini at all at the moment!

     

    I see that this thread now has 21k> views, isn't there a little bell that rings in Apple when a certain figure is reached?

     

    Goodnight.

  • 356. Re: Mac Mini 2012 video blinking out
    --A--C-- Level 2 Level 2 (290 points)

    I had waited a long time for a new Mac Mini release, and was so excited when they finally arrived, that I ordered one without hesitation. I'm a long time apple user, but this is the first and the last time I buy a product, without first waiting patiently to see if there's issues with it. I learned my lesson the hard way. :-)

    So I decided to go for the refund, (14days return policy). I'll practice some more "waiting patiently". Until its definitely fixed. Then order a new one. I'm also hoping they release an "early 2013" version with a better GPU. A "real" one this time. 'cause it was the only weak point in an otherwise very powerful machine.

     

    I really need a dual monitor setup, so I can not live without two fully functioning video outputs.

    Most people's complaints here are about the black/snow dropouts, but in my opinion the poor image quality over HDMI (washed out light colors, wrong gamma, too much saturation in the colors, ...) which can not be compensated for entirely by the colorsync utility, is certainly an equally important major drawback.

     

    I've been reading this whole thread, and a bunch of other threads about it on other forums, and have a very strong feeling that this is a hardware related HDMI handshake issue. (see my previous post).

    Similar reports from PC users with Intel HD4000 on the intel forum support that theory... If it were merely a firmware / driver issue, Apple wouldn't collect faulty MacMini's, they would see it with any MM that rolls out the factory.

    So I'm quite convinced that we won't see a fix very soon.

    Apple engineers surely know about it for more then a few weeks, and if the fix was easy, we'd have seen an update already, or at least a formal acknowledgement. Intel is trying to fix it since June, and is still failing to do so after two BIOS updates. And if Intel doesn't find a fix, then Apple surely won't either!

     

    Why Apple doesn't acknowledge the problem is simple: When they do, many people will send back their machine, which costs them a lot of profit. For them it's better to stay silent: don't wake sleeping dogs.

    The few dogs who woke up will bark a little, sure, but that won't wake up many others. Those who don't use the HDMI port will probably not notice anything. And there are also people who got lucky to receive a good unit that doesn't have the issues, (as BDAqua mentioned before, he knows at least two people).

    So until the problem is fully analysed, and there's a cure, in the meanwhile its better for them to act as if it's not so widespread. Same if it turns out there is no cure. Then you can only hope it's so widespread that they have to set up an exchange program.

     

    So guys, if you don't agree with this, the only thing to do really, is send all your units back to Apple, (if you can afford to continue working on your older gear.)

    I will continue to read about it, good luck to those who choose to stick with it, and hope for a firmware fix. I hope for you my theory is wrong.

  • 357. Re: Mac Mini 2012 video blinking out
    klmorin Level 1 Level 1 (10 points)

    Totally agree!  I am determined.

     

    Today I brought my Mac Mini to the service center. If, as I expect, the problem persists, I will send it back to Apple for a refund.

     

    Much to my regret ...

  • 358. Re: Mac Mini 2012 video blinking out
    chris.dangelo Level 1 Level 1 (0 points)

    Happened again today after 10 minutes of playing Team Fortress 2 on mac.  2 seconds blackout.  A pattern.

  • 359. Re: Mac Mini 2012 video blinking out
    kitm Level 1 Level 1 (0 points)

    I have the same problem with screen going black and or snowy on a new mini . I called Apple on something else and mentioned it and the tech said she had never heard of it and wouldn't allow me to pursue it further.

    I am connected with Hdmi connector but  tried connecting with  dvi connected and get no video at all.

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