Q: Mac Mini 2012 video blinking out
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Nov 23, 2012 1:07 PMby leesilberkleit,Please keep to the facts!
Post your problem or your concerns.
Apple is truly kind enough to let this forum and these threads exist on their site.
I had the blining issue on the 2011 MBP and 24" Apple LED Monitor (look it up)
Took 9 months to get a fix! At no time was any admission of problem ever done.
Take all discussion of Apple biz practice elsewhere (macrumours maybe :-).
Sure: voice frustration, dissapointment and problems.
In general... This does get attention.
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Nov 23, 2012 1:44 PMby MyApple8MyPC,Davehz wrote:
I would inform my customers that there was an issue, and I would state that I was working on it
Ahhh... in a perfect world there would be no lawyers What you say sounds good on paper, but unfortunately it opens up a whole new can of worms. People already know that Apple IS working on it. Also, apparently new Mac minis sold don't have a HDMI issue, so a positive response may be forthcoming soon. Regarding other companies making an announcement - that rarely if ever happens in the real world anymore. The HTC home button issue and samsung galaxy SIII mic issue are proof of that.
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Nov 23, 2012 1:54 PMby Davehz,MyMac8MyPC wrote:
Ahhh... in a perfect world there would be no lawyers What you say sounds good on paper, but unfortunately it opens up a whole new can of worms.
What worms? Its called customer service, and in a world where social media spread's word fast - good companies are getting better at it. Philips, Panasonic to name but two who have excellent support/bug information resources that are updated, keeping the customer posted.
People already know that Apple IS working on it.
We dont know officially - or at least a hint at the scope of the issue - there has been nothing so far - also it is clear from the Intel site that it has been known since June - Non OSX systems already have a bios update
Also, apparently new Mac minis sold don't have a HDMI issue, so a positive response may be forthcoming soon.
Incorrect - I bought my Mac Mini yesterday
Regarding other companies making an announcement - that rarely if ever happens in the real world anymore.
Incorrect - its happening more and more - see recent Forrester Reports, Frost and Sullivan and Aberdeen Group papers on the issue
The HTC home button issue and samsung galaxy SIII mic issue are proof of that.
Just because there are bad service companies out there - it doesnt mean its ok for Apple to be the same - Apple should be better - Service/Quality is one of their key brand characteristics
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Nov 23, 2012 1:56 PMby Tom Sheppard,MyMac8MyPC wrote:
Also, apparently new Mac minis sold don't have a HDMI issue, so a positive response may be forthcoming soon.
Where are you getting that information from? The last posting on this thread that I saw was from someone who said a brand new one purchased today had the problem. And that doesn't help anyone who's hanging on to their defective mini waiting for Apple to say something.
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Nov 23, 2012 2:25 PMby MyApple8MyPC,Davehz wrote:
What worms? Its called customer service
LOL Maybe from your point of view (and I'm not disagreeing with you) but not from a companies legal department. This isn't the right place to be going over why such things are legalities, but you can go to your companies attorney and I'm more than sure they will spell it all out for you.
Davehz wrote:
it is clear from the Intel site that it has been known since June - Non OSX systems already have a bios update
Yes but as far as I'm aware neither of those updates really fixed the issue. That is what concerns me the most. Apple may not be making a public announcement but at least they aren't going out of their way to ignore the issue like Intel is. If you go to the Intel forum there are at least 3 people asking about this issue, and not one Intel official has even acknowledged their posts. A simple "we are aware of the issue and are working on a update" would be nice. It's obvious that Intel officials have read the thread because they have responded to other people posting in it, but NOT to Mac users. I was very disappointed to see Intel ignore the issue like that. It has damaged my perception of Intel products in general. IMHO the HD 4000 shouldn't even be on the market.
Davehz wrote:
Apple should be better - Service/Quality is one of their key brand characteristics
I agree 100%. I just don't see it happening in the real world. I'd rather Apple spent their time releasing a fix sooner, that's all.
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Nov 23, 2012 2:48 PMby Philip Tyler,When Canon released their new flagship EOS 5D Mark III it was discovered that the top panel LCD backlight if used when taking long exposures effected the exposure value. This was due to the backlight leaking internally and being picked up by the light sensor.
What did Canon do? They faced it straight on, admitted the problem, stopped shipment of effected units, found a fix, and offered everyone with an effected camera a free fix.
How big is Apple, and how big is Canon? The Mac Mini cost what £499 to just around £980, the Canon 5D Mark III costs just shy of £3,000. Who do you think serves their customers better?
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Nov 23, 2012 2:52 PMby klmorin,I understand that for many, this Mac Mini is essential. This is their single computer or perhaps an essential working tool.
But for many others, like me, it is very possible to do without for a while and wait for further developments. The fact that hundreds of MM are returned to Apple is certainly the most effective measure to force Apple to act quickly.
This is what I am doing.
