Previous 1 32 33 34 35 36 Next 1,207 Replies Latest reply: Sep 22, 2015 3:42 AM by mjl2013 Go to original post Branched to a new discussion.
  • Philip Tyler Level 4 Level 4

    Well, knock me down with a feather! :)


    I was contacted today by a representative of Philip Schiller as I sent him an e-mail.


    My MM was one Apple wished to 'capture' and once they received it they would send me a replacement.


    Unfortunately that did not go as smoothly as it should as there seemed to be a problem surrounding whether they had received it and when I sorted that out the replacement they said had been ordered for me according to their e-mail had a standard drive and not a fusion drive.


    Well it is all sorted out and it looks like the correct one was ordered but the confirming e-mail was wrong.


    I think it was excellent of Philip Schiller or his assistant, behind every good man is a really good assistant, to spend the time reading my e-mail and arrange for someone to phone me.


    With the weight of problems I have on my mind at the moment it was really nice to receive that phone call and assure me that the correct MM has been ordered, and if they can speed up its dispatch they will.


    So Apple, to me at least, have stepped up to the mark.

  • sc25893 Level 1 Level 1

    I wonder if the new one will be as crap as the old one. Seems a touch early for a huge load of praise!



  • joan19 Level 1 Level 1

    My mini come today... 2.6 i7 in box is hdmi to dvi adapter .... I go testing

  • joan19 Level 1 Level 1

    My mini come today... 2.6 i7 in box is hdmi to dvi adapter .... I go testing

  • Philip Tyler Level 4 Level 4

    When ones wife is in hospital fighting for her life any help is greatly appreciated, even though the replacement may be just as 'crap' as you so eloquently put it.

  • sc25893 Level 1 Level 1

    @ Philip Tyler, I'm sorry to hear that and hope things work out for you all.


    Mine's going back, as whether the description was eloquent or not, it's not worth the £682 I paid for it.


    The lady I spoke to in after sales had no idea about the issue and said only 2 had been returned (including mine). This lack of confidence in them fixing this problem is the reason I am returning.



  • adammolnar Level 1 Level 1

    Okay, we all are waiting for the solution.

    Is it the new "small antenna-gate"? I hope not!

  • zoney99 Level 1 Level 1

    All of the computers at my Apple Store are connected to the internet.


    The next time someone returns their MM and they get the DUH from the Genius/store employee, direct them to this link:



    They can feel free to scroll through 34 pages of *** and then tell you it's the first time they've heard of the problem.


    In the interim they should provide you with a MDP/Thunderbolt to DVI cable.

  • PackDude Level 1 Level 1

    A MDP to DVI does me no good.  My tv doesn't have dvi input.  I need MDP to HDMI.  Are people having the same issue when using these?  I'm having issues with the hdmi port and I seem to recall that people have had issues with the hdmi to dvi adapter.  Is that correct?

  • jcmcalvin Level 1 Level 1

    Hi all I got my mm around 11/17, and have the same flicker snow thing happen on my monitor as well.  I tried different hdmi cables and the hdmi to dvi dongle and it happens to both.   I wonder if this is some type of timeout issue between the hdmi port and the monitor.  I would assume this can be fixed by a firmware update.  I bought the mini display to dvi dongle to see if this addresses the issue.  Has anyone seen this issue on the tb to dvi dongle?   It seems to be the hdmi port and timeout interrupt issue.

  • BobH47 Level 1 Level 1

    I don't know the cause but, having used HDMI to DMI and getting the blinking I got the store to give me a TB to DVI. That works fine for the moment.


    My call is logged (this is my second 2012 mini) and I am content with the workaround until either my mini is replaced or some other proper fix is rolled-out by Apple.


    I can't see any reason why you should have to buy an adapter.


    Good luck!

  • BobH47 Level 1 Level 1

    Make sure you log a call.


    Apple must own the issue, not you! :-)

  • BobH47 Level 1 Level 1

    Quite right.

  • iohanna Level 1 Level 1

    Same problem here... At the store they gave me a new mac mini as a replacement... Unfortunately the new one has exactly the same issues...

  • PackDude Level 1 Level 1

    Same here.  I got a new server version and it has the same problem.  It's not as bad as it was on the first two, but it still happens.  I returned it because I couldn't update it to 10.8.2, not because of the video problem.  I was told the new one would be at 10.8.2, but didn't verify it.  Thankfully someone posted a link to the update that Apple removed, so I'm up to date now.

    That is another issue that affects people that buy new MM's (and other late 2012 models) that Apple has said absolutely nothing about.  The techs on the phone and at the store seem to be oblivious to the problem.  Here's a suggestion for Apple.  If you're going to call them Geniuses, you should try harder to make sure they know more than the customers who are bringing your product back to you.  Computer Associates has a product called Service Desk Manager that could help.  I'm sure there are others.  Just a thought.

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