Previous 1 44 45 46 47 48 Next 1,205 Replies Latest reply: Feb 20, 2015 5:50 PM by lvpj65 Go to original post Branched to a new discussion.
  • markvanderwerff Level 1 Level 1 (0 points)

    Ah okay. Sorry for that. It is indeed a big read. If it's TB port is completely dead, i would return the unit for sure. I'm still in doubt whether or not to return mine. Still have a couple of days. Whitin 14 days after purchase, i will get a new one when i return this faulty one. I will most likely get antoher faulty one.

    In Europe there are laws stating that if you return a product for the third time with the same issue, you will be entitled for an other comparable unit(would be what?), if none existent, a full refund.

     

    @cjcj: indeed no logging in consle at all when the snow comes...

     

    I really think it's bs that apple is being silent about this. If they don't go public with this before my '14 days' are over, i will return the unit.

  • MyMac8MyPC Level 4 Level 4 (1,450 points)

    Ryan1369 wrote:

     

    Well Well, I see they are touchy around here about posting employee contact info

    I can understand why considering it is against forum rules.

  • MyMac8MyPC Level 4 Level 4 (1,450 points)

    wolf 1 wrote:

     

    My guess is that a firmware-upgrade is needed...

     

    I am also very confident that Apple will fix this.

    I agree 100% on both points. Hopefully it will arrive soon.

  • mfearby Level 1 Level 1 (0 points)

    Tom Sheppard wrote:

    That is not correct. I have mentioned several times in this thread that my TB port died in its sleep. And again just now.

     

    I'm interested to know more about your dead TB port. You say that it died in its sleep... I can't recall now but it's quite likely that's what happened to me, too. I remember not being able to get it to boot up but it was probably asleep at the time. You also say that it happened "several times", so does this mean that it dies for a while then comes good? If so then this would also concur with mine apparently rising from the dead on Friday, but being dead ever since.

  • Tom Sheppard Level 1 Level 1 (15 points)

    mfearby wrote:

     

    I'm interested to know more about your dead TB port. You say that it died in its sleep... I can't recall now but it's quite likely that's what happened to me, too. I remember not being able to get it to boot up but it was probably asleep at the time. You also say that it happened "several times", so does this mean that it dies for a while then comes good? If so then this would also concur with mine apparently rising from the dead on Friday, but being dead ever since.

    Sorry for the confusion. By "several times" I meant that I posted about it here several times.

     

    My mini went to sleep according to schedule and when I tried to wake it in the morning, the TB port was dead. Tried the usual, unplug/replug, monitor off/on, restart mini, reset PRAM, boot in safe mode, etc. Nothing. Called AppleCare, they suggested a couple more things. Nothing. Saw the Genius. Wouldn't even look at it as it was a known problem.

     

    I left the monitor plugged in while I continued to use the flaky HDMI port. One afternoon the TB port came alive and the HDMI port blacked out. They ping-ponged back and forth every couple of seconds continuously until I unplugged the TB cable to get it to stop.

     

    Now you know why I returned my mini for a refund. 

  • mfearby Level 1 Level 1 (0 points)

    Thanks for the clarification. I guess I'm going to have to bite the bullet and call Apple... soon. I installed CrashPlan yesterday so I might wait for it to finish uploading all my data (current ETA: 10 days) before dealing with the swap. Then again, the last time I re-adopted a PC after switching Linux distributions, the process of so-called "de-duplicating" all my data took the same amount of time as the original upload anyway. Maybe I should get the swap over and done with first, then. Woe is me... my transition to perfect, no-nonsense computing hasn't been what I had hoped.

  • Ryan1369 Level 1 Level 1 (0 points)

    @ BDAqua

     

    Well after testing the version of 10.8.2 you sent me the link to I regretfully report back that there is no difference. Not too surprised though, seems a little too quick for a fix to this problem. I've noticed that my two Vizio TV's have given me the least amount of trouble on this issue. Not sure what the connection is but they have worked best for me.

  • Ryan1369 Level 1 Level 1 (0 points)

    Maybe I am overlooking something in the terms of use for this forum, but I have failed to find any print regarding not sharing the contact info for Apple employees who have assisted in a problem you have reached out to them about. It was not my intent to break any rules, but I felt it may be helpful to others to speak with the same contacts within the company that I had. Either way Apple is not giving any helpful info on this matter and the contact I posted earlier was as useless as the rest.

  • BDAqua Level 10 Level 10 (119,355 points)

    What build does it say you have now?

     

    Likely the Vizios being less of a problem is because it's likely due to Timing issues is my guess.

  • Ryan1369 Level 1 Level 1 (0 points)

    Build version shows to be

     

    OS X 10.8.2 (12C2034)

     

    I had a pretty good experiment this week while traveling for work. I hooked the mini to two different LG TVs in two different hotels (the same model of TV I believe) and the results were the same. Roughly 10-20 minutes after boot up the display dropped and came back. My only instance of pixilated snow has been on my old Dell monitor using a HDMI to DVI cable.

  • Ryan1369 Level 1 Level 1 (0 points)

    @mfearby

     

    Yes, I would call Apple as soon as possible, if for nothing else but to log another case for this problem. The more complaints they get the more motivated they will be to issue a fix.

  • Philip Tyler Level 4 Level 4 (2,255 points)

    Take a look here:

     

    http://www.theregister.co.uk/2012/11/30/intel_insists_mac_mini_hdmi_fix_inbound/

     

    Lets hope this proves to be the case!

  • Ryan1369 Level 1 Level 1 (0 points)

    @ Philip Tyler

     

    Thanks for the update. This does look promising, hopefully they get it to us soon. And on another note, I remember from a few pages back that your wife is in poor health. I hope that she is progressing along nicely and will make a full recovery soon. It is terrible to hear of somebody's loved one fighting for their life. Best wishes to you both.

  • BDAqua Level 10 Level 10 (119,355 points)

    LOL, bought an early MDD, had Problems, the shipped AHT version didn't work, Apple addressed the issue & saia they'd send a n updated AHT CD, they never did... after Warranty was gone found out one CPU was bad, OEM HDD was bad, & one RAM stick was bad!

  • Philip Tyler Level 4 Level 4 (2,255 points)

    Ryan1369 wrote:

     

    @ Philip Tyler

     

    Thanks for the update. This does look promising, hopefully they get it to us soon. And on another note, I remember from a few pages back that your wife is in poor health. I hope that she is progressing along nicely and will make a full recovery soon. It is terrible to hear of somebody's loved one fighting for their life. Best wishes to you both.

    Many thanks for your kind words, much apreciated.

     

    Sadly I fear the worst, the information that is slowly drip fed by the doctors paints a very dark picture.

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