10 Replies Latest reply: Jul 3, 2014 3:39 PM by ChitlinsCC
Gazzzer Level 1 Level 1 (5 points)

Hi,

 

How do i access the My Support Profile page from the Apple homepage?

  • 1. Re: My Support Profile
    seventy one Level 6 Level 6 (8,990 points)

    I'm sure you appreciate that your support profile and your AppleID are different.  Do you mean your Communities profile?   If so, it is > Apple Support Communities > Your stuff.  Then you possible need to edit both profiles and preferences from the drop down panel

  • 2. Re: My Support Profile
    marshgator Level 1 Level 1 (0 points)

    My apologies, but the document I have simply said "My Support Profile". It doesn't identify any communities per se. I just want to update my stuff  on this page. This is more confusing than it has to be. I went to My Support Communities and couldn't find any prompt to get to my stuff?

  • 3. Re: My Support Profile
    ChitlinsCC Level 1 Level 1 (60 points)

    7 1

     

    OK, you got me curious. What IS a "Support Profile"? Something generated when you open a trouble ticket?

     

    CCC

    -- Experience is the worst teacher, because it gives the test before the lesson. - Morehei Oeshiba

  • 4. Re: My Support Profile
    King_Penguin Level 10 Level 10 (95,210 points)

    If you want to register or remove devices/computers from your account then you can do so via this site : https://supportprofile.apple.com/

  • 5. Re: My Support Profile
    seventy one Level 6 Level 6 (8,990 points)

    It is your personal profile which in the previous system was more easily found.   Not quite sure why you are delving back into threads so old a woman could have conceived and had her baby over this time.

     

    Oh, and all you need do is Log in > Bio >  and edit as you require.

  • 6. Re: My Support Profile
    babowa Level 7 Level 7 (23,310 points)

    Is this what you are referring to? It is totally separate from these Communities:

     

    Apple - Support - Welcome To My Support Profile

  • 7. Re: My Support Profile
    ChitlinsCC Level 1 Level 1 (60 points)

    seventy one wrote:

     

    It is your personal profile which in the previous system was more easily found.   Not quite sure why you are delving back into threads so old a woman could have conceived and had her baby over this time.

     

    Oh, and all you need do is Log in > Bio >  and edit as you require.

     

    7 1

     

    Easy there Hoss!

     

    Either I am confused or you are. Here is (from the link https://supportprofile.apple.com/ supplied by King_Penguin earlier)  Apple - Support - My Support Profile (Grabbed)

    MySuppProfile.jpg

     

    If this is accessible from Bio, I have yet to discover it.

     

    It is CLEARLY NOT what you are thinkin of. This is definitely related to past, ongoing or future Technical Support for Apple Hardware(note the center of the page "Cases (0)" "Repairs(0)" & a couple of blanks.

     

    Above this is where one would "Register & Add Products" link that takes one to a Wizard-like for adding Apple Products. Wants serial numbers etc.

     

    This is NOT what we did when we got AppleID 9months-11days ago. I remember vividly that process and that data is NOWHERE to be found in Bio or elsewhere. It has been said to use the "Tell us about yourself" field if you want the old stuff that is gone to be there. I have just created a Entourage Signature to copy/paste if necessary.

     

    I will demonstrate

     

    CCC

    -- PowerBook PPC G3/500 FireWire (Pismo), 512Mb SDRAM, PCI: TXN,PCI1211-00:No Card, Mac OS X 10.4.11 (8S165) - Kernel version:Darwin 8.11.0, TOSHIBA MK4026GAX 40GB internal drive, MATSHITADVD-ROM SR-8174,  LaCie 1394 Disk drive LUN 0 SBP-LUN: 40GB FireWire drive, Browser: Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.2.28) Gecko/20120306 Firefox/3.6.28

  • 8. Re: My Support Profile
    ChitlinsCC Level 1 Level 1 (60 points)

    babowa wrote:

     

    Is this what you are referring to? It is totally separate from these Communities:

     

    Apple - Support - Welcome To My Support Profile

    Yet another way to get to the same spot (from K_P just above ya) https://supportprofile.apple.com/

     

    wow! I am struck DUMB(er)

     

    What is crystal clear to me now is that A P P L E wants to know as much detail as possible to ease THEIR way to supporting an A P P L E hardware product. They apparently don't feel that WE are entitled to the same.

     

    CCC

    -- Live in such a way that you would not be ashamed to sell your parrot to the town gossip. - Will Rogers

  • 9. Re: My Support Profile
    babowa Level 7 Level 7 (23,310 points)
    What is crystal clear to me now is that A P P L E wants to know as much detail as possible to ease THEIR way to supporting an A P P L E hardware product. They apparently don't feel that WE are entitled to the same.

     

    This section has nothing to do with the forums here. It has always been where your new products are registered and a way to keep track of your products, warranty status, and repairs/cases. It is also where you must un-register your product when you sell it. And, none of that has anything to do with these forums. Listing your devices here simply helps the helpers to know which device and OS is presenting a problem - it has nothing to do with Apple technical support.

     

    FWIW, your posts are extremely difficult to read; there is no need to bold face or otherwise  "enhance" entire paragraphs. And no offense, but since this is a technical support forum, there is also no need for the various quotes. It just makes it more confusing and I'd appreciate if you didn't use them if/when you respond to me.

  • 10. Re: My Support Profile
    ChitlinsCC Level 1 Level 1 (60 points)

    Whoa! A little condescending there bud!

     

    Don't let the glasses fool ya, stand next to me when you measure my size.

     

    Needless to say I knew all of your lecture,

     

    My statement stands BOLD AND ALL

     

    CCC

    -- On contentious ground, I would hurry up my rear. - SunTzu