8 Replies Latest reply: Nov 19, 2014 3:55 PM by Kanyonatic
codjh9 Level 1 (0 points)

All - I just tried downloading the new iOS 6 from iTunes to my 4th-Gen iPod Touch, which currently has iOS 4.3.  After about 2/3 of the (very long) time downloading, I kept getting 'the ipod '(my name)' cannot be synced because it cannot be found'.  I can't even find this error message on the 'net.  I've found people talking about a similar message about a file cannot be found, but not that the iPod can't be found.  And of course it's a software glitch, because after that download finished - but didn't successfully update the iPod Touch - it synced anyway (books, music, etc.) - so whaddya mean the iPod can't be found?  :^)

Oh, and I should add - in some other error instances, I found people saying to 'restart' the iPod - do you just mean turn it off and back on??

iPod touch (4th generation), iOS 4.3
  • lllaass Level 10 (176,034 points)

    - Reboot the copmuter,

    - Reset the iPod. Nothing will be lost

    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Try anohter USB cable.

  • haidous Level 1 (15 points)

    restart means reboot

    Check if you have the latest itunes because if you not it will not work and if you dont know how to check what itunes you have just tell me and i iwll tell you how

    Hope It Helps

  • Jonny P Level 1 (0 points)

    What should I try if my iPod (4th gen., iOS 6) has worked for a month's time and suddenly began to tell me both the above symptoms as well as an inability to download and install apps? I have 5GB left on my device, and the app I wanted to install was only several MB in size.

  • codjh9 Level 1 (0 points)

    This may not solve it for you, but I would try what 'lllaass' suggested when I had a similar problem.  Reboot the computer (if you're getting the message on your Mac) and reset the iPod (Hold down the On/Off button and the Home button at the same time for at least ten seconds, until the Apple logo appears).

  • Alphabrava Level 1 (0 points)

    Hello, I have the same problem, i have the most up to date firmware - just released, however, since the iOS6 update my ipod has a had a number of problems, including if I try to update over Wi fi it shows the iPod as available but I get 'ipod touch could not be found on the network'. I have tried resetting, I've reverted to factorsettings etc... no fix though.


    I can sync by cable - but that also has intermittent issues.


    In fact when I updated to iOS 6.1 by cable it fell over again and I had to do a full restore on my Ipod. I have only had this issue since upgrading to iOS 6.


    Any one have any ideas?

  • sfeild Level 1 (0 points)



    I have the exact same problem, here is the error message above. I have rebooted my computer and iPod a thousand times. I have the latest firmware and latest iTunes. I even bought a brand new iPod when this started happening, because I thought my ipod was the problem, but I get the same message with my brand new one out of the box. Please, if anyone knows what else I should try I'd really like any suggestions.

  • ryt Level 1 (0 points)

    Check out Nile's Answer here: https://discussions.apple.com/message/22146570#22146570  worked like a charm for me.



  • Kanyonatic Level 1 (0 points)

    try restoring your computer/laptop to a previous update point - I had the same issue and thought it was itunes problem but them my usb would not connect then my phone and realised it was not itunes but my computer after an update there was corrupt files and lost drivers so after spending time sending my info from the usb stick etc to my one drive on a friends computer i decided to try and restore my computer. it worked and now itunes works with my phone and ipod and usb ports work this time it wasn't itunes but microsoft updates