7 Replies Latest reply: Nov 2, 2013 8:08 PM by goyavale
Layth Level 1 Level 1 (0 points)

I forgot my my restriction password. I can't reset my device because the code is required. Is there a way where I can restore the code or delete it.

iPad (3rd gen) Wi-Fi + Cellular, iOS 6
  • Kappy Level 10 Level 10 (244,785 points)

    If You Are Locked Out Or Have Forgotten Your Passcode


    iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad

    iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

    iOS- Understanding passcodes


    A Complete Guide to Recover Your iDevice if You Forget Your Passcode


    If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.


    Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.

    Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.

    Follow these steps to restore your device:

         1. Verify that you are using the latest version of iTunes before attempting to update.

         2. Connect your device to your computer.

         3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.

         4. Select the Summary tab.

         5. Select the Restore option.

         6. When prompted to back up your settings before restoring, select the Back Up

             option (see in the image below). If you have just backed up the device, it is not

             necessary to create another.

         7. Select the Restore option when iTunes prompts you (as long as you've backed up,

             you should not have to worry about restoring your iOS device).

         8. When the restore process has completed, the device restarts and displays the Apple

             logo while starting up:

               After a restore, the iOS device displays the "Connect to iTunes" screen. For updating

              to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of

              iOS, keep your device connected until the "Connect to iTunes" screen goes away or

              you see "iPhone is activated."


         9. The final step is to restore your device from a previous backup.


    If you can not restore your device then you will need to go to recovery mode.


    Placing your device into recovery mode:


    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

         1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end

             of the cable connected to your computer's USB port.

         2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the

             red slider appears, then slide the slider. Wait for the device to turn off.


              If you cannot turn off the device using the slider, press and hold the Sleep/Wake

              and Home buttons at the same time. When the device turns off, release the Sleep/Wake

              and Home buttons.


         3. While pressing and holding the Home button, reconnect the USB cable to the device.

             The device should turn on. Note: If you see the screen pictured below, let the device

             charge for at least ten minutes to ensure that the battery has some charge, and then

             start with step 2 again.

         4. Continue holding the Home button until you see the "Connect to iTunes" screen.

             When this screen appears you can release the Home button.

         5. If necessary, open iTunes. You should see the following "recovery mode" alert:

         6. Use iTunes to restore the device.


    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

    Additional Information:

    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • Layth Level 1 Level 1 (0 points)

    When I connected my I pad to a laptop I did not find summary tab icon. I think i need to sync my device to the laptop. How can I do this?

  • Layth Level 1 Level 1 (0 points)

    I don't know how to sync my device with a laptop or iTunes or whatever

  • alanfromnewtownards Level 5 Level 5 (5,260 points)

    Are we on the same wavelength? The question concerns the restriction code!

  • King_Penguin Level 10 Level 10 (104,270 points)

    The only way to remove the restrictions code is either to remember it, to restore to your last backup (if the code wasn't in place when the backup was taken) or reset the iPad back to factory defaults. (If you take a backup now then that will include the restrictions code in it, so there is no real benefit to take a backup now.)


    Have you ever backed up the iPad to a computer ? If not then you will need to reset the iPad back to factory defaults (i.e. remove all content) in order to remove the restrictions code.  If you have backed it up to a computer and the restrictions code wasn't on the iPad when the backup was taken then you should be able to restore that backup to the iPad and the restrictions code should be removed (if the restrictions code was in place when the backup was taken then restoring to that backup will keep the code in place on the iPad).


    If you've never synced to your computer, then have you got the latest version of iTunes installed on your computer ? If not then you can download and install it from here : http://www.apple.com/itunes/download/


    When it's installed then open it (if this is the first time that you've used iTunes on your computer then you will need to authorise your iTunes account on it via the Store > Authorise This Computer menu option at the top of it), connect your iPad to your computer, and the iPad should appear on the left-hand side of iTunes under 'Devices' - select the iPad and on the right-hand side of iTunes there should be a series of tabs, one of which is Summary.  Before resetting back to factory defaults you should copy your purchases off the iPad to your computer's iTunes via the File > Transfer Purchases menu option. As you need to restore the iPad back to factory defaults you should also copy photos and any important documents off the iPad as well e.g. via the file sharing section at the bottom of the device's Apps tab (another one of the tabs on right-hand side of iTunes), via wifi, email, dropbox etc. (whatever is supported by the apps that you use).


    You can then reset the iPad back to factory defaults which will remove the restrictions code and you can then sync your content back to it.


    How to trasnfer/sync content to your computer : http://support.apple.com/kb/HT4107

    Syncing music : http://support.apple.com/kb/HT1351

    Syncing with iTunes : http://support.apple.com/kb/HT1386

  • alanfromnewtownards Level 5 Level 5 (5,260 points)

    Thank you KP. If we take the thread title at face value then it is important that Layth is fully in the picture as regards the limitations of the recovery. She now has at least two options to consider - reset to factory settings or hold off doing the recovery in hope of remembering the code.


    Layth. In addition to the links provided, and if you have not already done so, click on the Manuals link at the commencement of this forum to download the User Guide appropriate to your device. A read and re-read will stand you in good stead!


    The best!

  • goyavale Level 1 Level 1 (0 points)

    Good evening,


    I am also without my restriction code (and I can't access my iCloud and iTunes ID, the bottom isn't available) but I have another problem, because I've never create a restriction code, and this code doesn't match with my lock code to access my iPad, so I don't know what to do.

    Besides that, I've never sync my iPad with no computer so the solution you offered here using a computer isn't possible.


    How can I proceed to solve this problem??


    Thank you very much!