I had this exact same problem. Nothing anybody told me was working until I found this (it will help to plug in an external mouse b/c it will be very hard to do all by keys -- an external mouse will work by the way)
Navigate to device manager
You will see two devices with yellow symbols next to them under Human Interface Devices
right click one of them and click properties
Go to Driver section and click update driver
click browse my computer for driver software
Click Let me pick from a list of device drivers on my computer
Choose USB input device
It will install
Do this for the other device too
Restart
Go back to update driver (for two devices) and choose search automatically for updated driver software
It will install
Do for other device
Restart
Now it will work
I really hope this helps