Q: My computer backed up my iPhone before I updated my IOS, now itunes crashes everytime I restore! I need my Contact informati ... My computer backed up my iPhone before I updated my IOS, now itunes crashes everytime I restore! I need my Contact information! more
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All replies
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Helpful answers
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Oct 28, 2012 7:18 AM in response to MelJordan1by chrisfromgastonia,Have you tried restaring your computer and your phone? Are your running itunes 10.7 also?
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Oct 28, 2012 8:02 AM in response to MelJordan1by lllaass,When does iTunes crash?
When you connect to the computer?
When you click on the restore button?
At sometime during the restore?
Does it crash or does just iTunes freeze?
Maybe here:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
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Oct 28, 2012 8:07 AM in response to MelJordan1by cheonweb,Is your computer a Mac or Windows?
Did you check Contacts App (Mac) or Outlook (Windows)?
Are you using iCloud to sync Contacts?
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Oct 28, 2012 8:09 AM in response to MelJordan1by roaminggnome,Your contact will be in whatever program/service yiou have been syncing.
If you have failed to sync your contacts, as the iphone is designed to do, then they are likely gone.