1 Reply Latest reply: Oct 29, 2012 2:17 PM by brad805
Blitz34 Level 1 Level 1 (5 points)

I tried to update my iphone 4 to the newest ios and it failed mid way through and now itunes won't recognize the phone. Its stuck on the itunes logo. How do I fix this? Will apple do anything about it?


Never been jailbroken or anything to change the phone.

  • brad805 Level 5 Level 5 (7,315 points)

    Open iTunes on computer, connect iPhone to computer, hold both home and power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode. Click the Restore button of iTunes. If still problem, try


    DFU Mode Restore: Open iTunes on computer, connect iPhone to computer. Hold both Home and Power Button for exactly 10 seconds, then release the Power button, keep holding the Home button until iTunes recognizes the iPhone in Recovery Mode, the iPhone screen should be black, blank. Click the Restore buttons of iTunes.


    iTunes needs to be up to date version 10.7, if you need this, click the iTunes tab at the top of this window screen.