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Feed no longer works

843 Views 17 Replies Latest reply: Nov 15, 2012 9:15 AM by Roger Wilmut1 RSS
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Scott Cook Level 1 Level 1 (55 points)
Currently Being Moderated
Oct 28, 2012 5:32 PM

My podcast has been on iTunes for years and I update it with a new episode every weekend. This weekend my feed won't work though. I suspect Apple changed something again. They've done this several times before and each time it breaks my feed. My feed passes at feedvalidator.org and the podcast still shows up in iTunes with a description of the show, but no episodes. Here is my feed:  http://www.reluctantradio.org/oaks.rss

  • Roger Wilmut1 Level 9 Level 9 (64,025 points)
    Currently Being Moderated
    Oct 29, 2012 12:37 AM (in response to Scott Cook)

    It's not the feed that's the problem (and it's not something that Apple have done): your server is not responding to requests for the media files. I got the 'server unexpectedly dropped connection' error. This is something you will need to take up with the people running your server.

     

    To check your server quickly, simply click on this link to your latest episode in Safari - it should play in the browser.

     

    http://www.reluctantradio.com/Podcast/ReluctantRadio/121028.mp3

  • Roger Wilmut1 Level 9 Level 9 (64,025 points)
    Currently Being Moderated
    Oct 30, 2012 12:40 PM (in response to Scott Cook)

    The feed now works when subscribing: the Store should update in a couple of days or so without your having to do anything.

  • Roger Wilmut1 Level 9 Level 9 (64,025 points)
    Currently Being Moderated
    Oct 30, 2012 1:28 PM (in response to Scott Cook)

    The iTunes Store is looking for a feed at

     

    http://www.ReluctantRadio.com/oaks.rss

     

    not the URL where the feed actually now is. That URL brings up a default page, not a feed.

     

    You how have a problem, as I assume from what you say that you can't access this URL to place a feed there with the 'itunes:new-feed-url' tag to redirect the Store to the new feed.

     

    You can only try emailing them at podcasts 'at' apple.com and explaining the situation - give them the URL of the Store page:

     

    https://itunes.apple.com/gb/podcast/reluctant-radio/id181560429

     

    and the URL of the new feed. Otherwise you will have to resubmit the feed as an entirely new podcast.

  • Roger Wilmut1 Level 9 Level 9 (64,025 points)
    Currently Being Moderated
    Oct 30, 2012 2:17 PM (in response to Scott Cook)

    They have been known to move the Store to a new feed when it wasn't possible to access the old one, so it's worth trying.

     

    Otherwise the method for moving to a new feed (which does work reliably) is detailed here:

     

    http://www.wilmut.webspace.virginmedia.com/notes/podcast.html#move

     

    However you should be aware that if your feed continues not to work for some time it is likely to get your podcast removed from the Store altogether, so that you will have to resbumit it (and there are problems associaged with that).

  • Roger Wilmut1 Level 9 Level 9 (64,025 points)
    Currently Being Moderated
    Oct 30, 2012 3:08 PM (in response to Scott Cook)

    You can put the redirection tag in the feed once you have the old domain up and running again: once moved, iTunes will of course see the tag in the new feed but aas it's redirecting to itself it won't have any effect. You should leave it there for a couple of weeks.

     

    It can take 48 hours or so for a domain change to propagate round the world's DNS servers. Of course heaven knows what effect that storm will have had on some of them, but what really matters here are Apple's.

     

    In fact I just checked and the old URL now works (in London), so go ahead and put the tag in. Then it's just a question of waiting - it will take a couple of days for the Store to catch up, but in the meantime the old feed URL is working and indeed you can now play episodes from the Store page, so you're up and running.

  • Roger Wilmut1 Level 9 Level 9 (64,025 points)
    Currently Being Moderated
    Nov 11, 2012 3:04 PM (in response to Scott Cook)

    iTunes is using the feed at

     

    http://www.reluctantradio.com/oaks.rss

     

    although both seem to have the same content. The latest episode, dated today, is in both feeds and is visible when subscribing. You can't really expect it to appear in the Store so soon: it usually takes 1-2 days for a new episode to appear. It should appear in a day or so as the feed appears to be OK.

     

    However the feed iTunes is using contains the 'new-feed-url' tag to redirect iTunes to the feed you link to, but it is not having an effect. This is because the second line of your feed is incorrect. it reads

     

    <rss xmlns:itunes="http://www.itunes.org/dtds/podcast-1.0.dtd" version="2.0">

     

    and it should read

     

    <rss xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" version="2.0">

     

    (.com not .org).You need to correct this, then the Store will redirect to the new feed in a day or so. Leave the old feed in place for a couple of weeks for the benefit of subscribers.

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