Error loading content

Question

Level 1

31 points

Error loading content

So I keep getting this error since the last update.

First noticed it renting a movie last week. It never even started downloading. I kept getting the error.

I tried again this week. This time it downloaded half way and stopped. After a few minutes of the spining loading icon I exited out of Movies and tried to load my rental again. I got the error. I tried watching another movie that I had purchased and it gave me the same error.

I restarted my Apple TV and it did not work either.

I checked my bandwidth and it's 5.4MB and I don't have problems watching HD vidoes on Netflix, YouTube or Vimeo.

Anyone else getting the same problems?

AppleTV 2

Posted on Oct 28, 2012 8:49 PM

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Answer 1

Arinya Author

Level 1

31 points

Oct 30, 2012 7:30 PM in response to Arinya

No one else having this issue?

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Answer 2

Clayhilm

Level 2

287 points

Oct 31, 2012 9:29 AM in response to Arinya

Apple says this is a known issue without a current fix. Please see my post regarding this issue here:

I RENT A MOVIE WHICH I CANNOT PLAY

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Answer 3

Arinya Author

Level 1

31 points

Oct 31, 2012 11:42 AM in response to Clayhilm

Thanks! I hope Apple fixes this soon. I was half way through my movie when it happened! 😢

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Answer 4

BergerT

Level 1

5 points

Nov 6, 2012 6:39 AM in response to Arinya

I had the same problem and fixed the issue by downgrading from 5.1 to the 5.0.2 software:

https://discussions.apple.com/thread/4460621

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Answer 5

Arinya Author

Level 1

31 points

Nov 6, 2012 7:14 AM in response to BergerT

Well this is sad. I actually can't watch any of my videos since they are in the cloud. I'll see if I can do the downgrade. Thanks! What the heck Apple? 😕

Oh by the way! Where can I download the 5.02 software?

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Answer 6

vazandrew

Level 8

40,906 points

Nov 6, 2012 6:48 PM in response to Arinya

Is that advertised speed or your actual speed via speedtest.net? Is it consistent?

If it's 1080P content the recommendation is 8mbps

6mbps for 720P

SD only needs 3mbps

Have you tried lowering the resolution in the settings?

Checked for interference? (istumbler.net or netstumbler, ethernet)

Netflix adapts to your connection, Youtube is highly compressed. Vimeo is somewhere in between.

You cannot officially downgrade.

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Answer 7

Arinya Author

Level 1

31 points

Nov 6, 2012 8:32 PM in response to vazandrew

Yeah I've already tried downgrading my resolution settings but I still get the same problem and I've never had this problem until after the update so it's not my bandwidth.

I know Apple doesn't want us to downgrade but restoring factory settings will have to do.

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Answer 8

vazandrew

Level 8

40,906 points

Nov 6, 2012 8:44 PM in response to Arinya

I would contact your ISP to verify. Even if its not directly related to speed I would still rule out other network factors. Restoring to factory settings will install the latest firmware. It's still worth a shot in terms of regular troubleshooting though.

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Answer 9

Nancy H

Level 1

67 points

Dec 2, 2012 5:30 PM in response to Arinya

Same problem here. How do I downgrade? Do I do it in itunes or on the Apple TV?

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Answer 10

vazandrew

Level 8

40,906 points

Dec 2, 2012 6:32 PM in response to Nancy H

If you are trying to downgrade the resolution you do so on the Apple TV via settings.

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Answer 11

BergerT

Level 1

5 points

Dec 3, 2012 2:04 AM in response to Arinya

Apple has just released AppleTV firmware 5.1.1 (update from 5.1 which has the issue with content playback).

But there are already reports that the update has introduced other issues, and as don't have time right now to test I will just wait a little bit more:

http://tidbits.com/article/13423 Update fails over Ethernet https://discussions.apple.com/thread/4553697?answerId=20442921022#20442921022&tstart=0#20442921?tstart=0

update 5.1.1: http://support.apple.com/kb/HT4448

Stability and performance

Includes performance and stability improvements with the iTunes Store, AirPlay, Netflix, iTunes Match, and wired Ethernet connections.

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