Itunes cannot read contents of the iphone

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Dear all ,


please help me with this,

try to connect my Iphone 4 today but the above messege came out.

the same messege also appear when i connect my IPad 2.

it ask to restore my devices.


Did not do anything on my ipad and iphone or the itunes ( 10.7),

it work on my last sync 4 days ago.


please advice how to resolve this.

iPhone 4, iOS 5.0.1

Posted on Oct 29, 2012 5:14 AM

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Question marked as Top-ranking reply

Posted on Sep 23, 2013 5:03 AM

DO NOT RESTORE

  • It could be one of two (or both) files are corrupt on your iPhone (or other iDevice), they are iTunesDB andiTunesCDB.
  • There is an fast fix for this, even if your iDevice is non jailbroken.
  • You want to disconnect your iDevice from your computer and close iTunes to ensure you DO NOT RESTORE.
  • Download iFunBox or iTools a Free Tool for accessing the iDevice file system. It has both a OSX version andWindows version for download.
  • After you download the version of iFunBox or iTools for your OS, you will need to install it and run it.
  • After installing and running iFunBox or iTools, connect your iDevice to your computer.
  • You will see a message in the Upper Right of iFunBox ”connecting to iDevice“, after iFunbox has connected to your iDevice, click on the tab “iFunbox Classic“.
  • On the left panel, expand “Raw File System” (click on the +), then expand “iTunes_Control“, then click on “iTunes“.
  • In the right panel you will see a number of files, right-click on the file “iTunesCDB” and select rename, please add X after the iTunesCDB in the file name, this will allow you keep the file in case you need it again (you should never need it, but better to be careful than sorry.)
  • After you have renamed the file, click on your iDevice name on the upper right of iFunBox and select “Device Safe Removal“, this will ensure the file name change will be written back to your iDevice.
  • After you see your iDevice is closed (“No device connected” will be displayed in the upper right), you should now close iFunBox

Now run Apple iTunes, it will see your iDevice and you will be able to Sync again.

81 replies

Jan 26, 2014 5:03 PM in response to SlimWithATiltedGrin

Your solution worked perfectly for my iphone 5. The i-funbox was not available in the apple store for download to my phone but I did download it to my Windows PC and found the the 3 files in the iTunes_Control\iTunes library. My "iTunesCDB" "iTunesContol" were both 0KB so I deleted them and then renamed iTunesPrefs to a different name.


I reconnected the iPhone and it sync'd perfectly. You are awesome!

Jun 4, 2014 8:49 AM in response to SlimWithATiltedGrin

THANK YOU SOOOO MUCH!! I don't understand how these errors happen & always get so upset that the solution is always restore. I tried all other solutions, didn't work & was sceptical about downloading a program off the internet that wasn't from a familar site. I did & used i-Funbox & only had to rename the iTunesCDB. Then went to iTunes & it was recognized! Don't t understand how that worked but it did. Thank you so much.🙂

Jul 8, 2014 1:56 PM in response to SlimWithATiltedGrin

Please Help!!


I have deleted the CBD file multiple times, restored my ipod nano multiple times and nothing. Itunes loads the music onto the ipod but the ipod says there is not music there. When I delete the CBD file the music turns to other but the ipod is still full. Both my IPOD nano 5th and 7th generations are giving me this message but my IPod touch and IPhone 5s are working fine. I downloaded iFunBox and it does not recognize either nano as being connected but it works with my 5s. Any suggestions anyone????

Jul 21, 2014 11:39 AM in response to mjack0405

Just want to add this tidbit to this thread for posterity.


My iphone 4 was failing with this message and some others about not being able to be identified etc. Turns out it's due to a 3rd party USB cable I was using. The cable is long etc and works great for charging but apparently it's not good enough for data syncing. I only found this out by trying another normal cable and seeing it work and then repeating the process to be sure.

Aug 2, 2014 1:38 PM in response to SlimWithATiltedGrin

Good grief, THANK YOU SLIM!!! I spent forever trying to solve this problem. This same solution using i-funbox worked with my iPhone 5c that i just bought used a couple of weeks ago. This is my first apple device. and so far i'm not too thrilled with it. I thought everybody liked them because they were supposed to be super-duper user friendly? so far that's not what i have experienced....i think i might stick to samsung in the future.



Thanks again!

Ravenswift23

Aug 5, 2014 8:11 PM in response to Andrew Diamond

Oh my goodness, thank you for mentioning this Andrew Diamond! I was having trouble with itunes not recognizing my phone and i was kind of freaking out about it, but as soon as I read your reply...I was so relieved! I just bought a new 10 foot long charging cable and was trying to sync with that hooked into my laptop. As soon as I switched back to one of the regular short cables, the problem was gone!

Thank you!!

Feb 6, 2015 6:24 AM in response to anonymous4a

OK, I have this issue. I tried deleting a track and restarting - that didn't work. I downloaded iFunbox and it doesn't work with the latest version of iTunes so I can't use it. I tried stepping back through the iTunes versions but this didn't work. I don't know what is going on with iFunBox - their forum link has been dead for the last couple of weeks so I don't know if it is even being worked on any more? I tried to follow the link to iTools but that didn't work. I did find the original site for this application but couldn't find a link to an English version. So what are my options to get into my iPhone 6 - delete the file - and re-sync without restoring my phone? Thanks.

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Itunes cannot read contents of the iphone

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