Problems with Chase Mobile

Ironically, Chase Mobile on my iPad works fine (over wi-fi), but it does not work on my iPhone 4 over wi-fi. Yet it does work over 3G. I was thinking maybe Comcast (my ISP) was possibly filtering the communications but Chase Mobile on an iPhone 4S over the same wi-fi connection works fine... I don't get it...

Have you downloaded the new Chase Mobile App for iPad today?

I have the same issue as well. Just updated my iPhone 4S today, Nov. 8. I seem to be able to login fine over 4G but I can't login over any wifi sources. I've tried public wifi at a restaurant, my wifi at work and my wifi at home. My issue seems to have started since I upgraded to ios6. I've also removed and installed the app.

Same problem here, ios5 worked fine, ios6 does not... Both iPhone and ipad. "Request timed out..." Help!

I can log on using my iPhone 4, but not my iPad. I get a time out every time. A support person from Chase called today and gave me a potential work around (forget the wifi then reconnect), but it didn't work for me. They know there's a problem but I don't think Apple has a fix yet.

I got the same "fix" from Chase. Since updating to iOS 6, the app only works over mobile data not wifi. It ***** because my mobile data is awful in my apartment. Both Chase and Apple are aware of the issue but for months now, it's yet to be resolved.

I have the same problem and have since the update to IOS6. I've done both updates to Chase and still nothing. I also am unable to send MMS messages (pictures) over wifi when in my house. I follow another thread on here for the MMS issue and it seems to be the Comcast modem and router combo. Wondering if the people in this discussion that are having problems with the chase app over wifi 1)have comcast 2)have the modem/router combo and 3)are also having issues sending MMS messages over wifi.

Yes I also have Comcast at home, ios6 and can't get it to work, and my Chase app works fine over the office WiFi. I have read of other issues where the Comcast router had to be reconfigured to get around the problem, but the root cause is the ios6 software, not the router... But I don't know. It just doesn't work.

How is the root cause iOS 6 if it works at your office running iOS 6 but not at your house running a Comcast router? Strange logic.

Well the logic might be strange, but I can tell you that after installing IOS6.1, both my iphone and my ipad now work fine with the Chase app and Comcast. That was the only change. If you read through the threads you'll see there was some comm feature that Comcast used that IOS6 did not support, and 6.1 does... so now it all works.

Started noticing issues with the Chase Bank Mobile apps not working (timing out during authentification) over Comcast WiFi from both a Verizon iPhone 5 and a <gasp> Verizon Motorola DROID 4. Since both apps work fine over 4G LTE, just not over Comcast WiFi, it may be Comcast, as others in the forums have suggested.

An odd additional bit of info is that using Safari on the iPhone 5 and the default DROID 4 browser to go to https://m.chase.com while on Comcast WiFi also times-out on authentification, yet both browers work to the Mobile Chase website just fine again over 4G LTE ONLY. And a laptop accessing the same URL via browser works fine over Comcast Wifi. <headscratching>

Will update the iPhone 5 to IOS 6.1 to see if that fixes the Chase app on the iPhone over Comcast Wifi, as others have reported.

When reporting this issue to various vendors, it has been like watching a pack of puppies chasing each others tails with the blame game they want to play.

Confirming what others have said: Upgrading my iPhone 5 to IOS 6.1 resolved the issue with Chase Bank mobile access over Comcast WiFi both via the app and via Safari.

It will be fun to watch how long Google / Motorola / Verizon takes to upgrade Android 4.0.4 to solve the same problem on the Droid 4...

I have one iphone 5 and one iphone 4 both of them can not log on into the chase because is stuck in loading signal. My phones are in IOS 6.1 can anyone help me ? Thanks

If I'm not mistake Chase was going to do some work on their system today.