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Website flash video play inconsistent.

Hello, I've been experiencing weird website playback for the past few months and I can't find anywhere on how to fix it after unistalling/reinstalling guides.


I use to be able to play video content from NFL.com and all of a sudden ONLY the 15 second ad will play, then the video screen goes blank and will not play. If I refresh the page, it ONLY plays the ad and won't go onto the video I wanted to see, so annoying! This also happened on the Wingstop facebook page where a video is supposed to automatically load and then you view the contest submission videos, except the auto load video would never play and neither would any of the others.


I uninstalled flash and now the NFL.com videos play no problem, but when I go to the Wingstop ones, it says "missing plug-in". When I reinstalled flash for the umpteenth time, same story, no play on either site. I'm at a loss here and any help will be appreciated. I have a PC as well and there has been no problems but I hate using it. I don't mess with settings very much so if there's any way to default them I would since I never had this problem initially.


Thank you for any help.

iMac, Mac OS X (10.7.5), 8GB RAM

Posted on Oct 29, 2012 11:21 PM

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Question marked as Best reply

Posted on Oct 29, 2012 11:54 PM

HI,


See if this might be it...


Safari, blocked plug-ins



http://support.apple.com/kb/HT5271

16 replies

Oct 30, 2012 1:22 AM in response to Blahvo

Do you have a link to the one(s) you have trouble with?


I'm totally against Professional sports, but I'd like to help any Mac user if I can.


Does this link do thee same thing?


http://www.nfl.com/videos/nfl-game-highlights/0ap2000000087640/49ers-vs-Cardinal s-highlights


Open Console in Utilities & see if there are any clues or repeating messages when trying it.

Nov 5, 2012 5:41 PM in response to Blahvo

Hello BDAuqa,


Thank you for all your help and even posting a pro sports link 😁


Funny thing is, that link you provided worked no problem yet when I go to this link http://www.nfl.com/gamecenter/2012110404/2012/REG9/broncos@bengals#menu=highligh ts&tab=recap

or any others like it, it will ONLY play the initial ad/promo video then stop and won't play the actual highlights. Another link that doesn't work at all on my MAC (just has that circle of lines like it will load but never does): https://www.facebook.com/Wingstop/app_376149429119797?ref=ts


I opened the Console and here is some repeated messages I beleive when I was trying to get the vids to play:


User uploaded file

Hope this helps 😕

Dec 3, 2012 3:50 PM in response to BDAqua

Here's the steps they gave me and it worked initailly on main page vids but now having problems again on their other pages. Frustration has taken it's toll!

Greetings,

Based on your note, it sounds like there may be a media player/browser plugin issue impacting your access to NFL content.

First step, let's uninstall Adobe Flash Plugin and Adobe Flash Active X (if on PC).

On a PC, do this through your through your CONTROL PANEL > ADD/REMOVE PROGRAMS.

On a Mac, drag Adobe Flash Player from applications to your Trash; or use Finder to locate Adobe Flash Player install manager

Once you have deleted Adobe Flash, ****restart your computer**** (this step is important to the actual removal of legacy files)

Finally, download/install Flash directly from Adobe's website:

http://get.adobe.com/flashplayer/

Please let us know if the problem persists, and what web browser(s) you are using -- and thank you for contacting NFL.com support.

Best regards,

NFL Game Rewind Support

Ticket Details


Website flash video play inconsistent.

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