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How do I repair admin account permissions in OS 10.6.8?

An attempted installation of the the Canon XF Plugin for Final Cut Pro 1.3 has failed (stopped before installing) showing an Error = 1. The folks at Canon pro support say this is a Mac OS error, and recommended that I need to repair my admin account permissions. They suggested the following:


1. Enable a "root user"


2. Repair permissions under the root user account


3. Login under admin account (hopefully now repaired) and attempt plugin installation again


Has this happened to any other FCP users and does this sound like the right process?


Is there a support article that documents the first two steps above or do I need to do this over the phone with Mac Customer Care?


Thanks in advance for everyone's advice!


Joseph

Final Cut Pro 7, Mac OS X (10.6.8)

Posted on Oct 30, 2012 8:57 AM

Reply
12 replies

Oct 30, 2012 9:00 AM in response to Joseph_DC

Those are erroneous instructions. Do this:


Repair the Hard Drive and Permissions


Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.


If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

Oct 30, 2012 10:32 AM in response to Kappy

Thanks Kappy, but following all of these steps the problem persists.


The S.M.A.R.T. status of the drive is "Verified."

There were no errors found in DU (run from the Installer disc boot).

Disc permissions repair complete with no issue (again from DU off installer disc).

Mac restarted using the primary hard drive as the boot drive.

Canon installer still failed showing an Error = 1 as before (per attached images).


Have you every tried the 'root user' repair recommended by Canon? Anyone else try that or have another recommendation?


User uploaded file

User uploaded file

Oct 30, 2012 10:54 AM in response to Joseph_DC

What Canon told you was mis-stated. If you repair permissions from an installer disc it is as "root." But I think they simply meant doing it from an "admin" account rather than a "managed" account.


If this problem is due to a permission problem it's not likely a system file permission problem. If it's in your Home folder then you can try this:


  1. Boot from your Snow Leopard DVD.
  2. Select your language and click on the Continue button.
  3. Wait for the installer's menubar to appear at the top of the screen.
  4. From the Utilities menu select Reset Password.
  5. Click on your main hard drive.
  6. From the dropdown menu under “Select the user account” select your username.
  7. Underneath where it says “Reset Home Directory Permissions and ACLs”, click the Reset button.
  8. Quit the Reset Password utility.
  9. Quit the Installer to restart.

Oct 30, 2012 10:56 AM in response to Joseph_DC

No, that error code has nothing to do with permissions. It may mean your system installation has some dysfunction. If the above doesn't fix things, then reinstall Snow Leopard:


Reinstall OS X without erasing the drive


Do the following:


1. Repair the Hard Drive and Permissions


Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.


If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.


2. Reinstall Snow Leopard


If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.


Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

Oct 30, 2012 3:43 PM in response to Kappy

Hi Kappy,


This is frustrating as the second step you outlined above (Reset Home Directory Permissions...) has been completed with no positive effect. Just yesterday -- prior to my original post above -- I newly installed Snow Leopard and updated it to the latest 10.6.8.


Everything else about the machine is running smoothly and it's a dedicated edit box, not loaded with extraneous apps and generally very smooth running. I can (and I guess will) take the time to reinstall OS 10.6 again but it feels like something is being missed here.


The Canon support folks seemed very confident that the Error = 1 is a permission error, i.e. an error from the Mac OS that is noted and displayed by the Canon master installer application. You say it is definitively NOT a permissions error but can only say that it "may mean" that there's dysfunction in the system install. I'm not typing this to you specifically, but what's the point of having numbered error codes if they don't have relatively precise meaning?


Staring down the barrel of many hours of footage and a high-priority edit project, I'm very concerned that I'll have to batch transcode all this material and then import it. I'll go ahead with the OS reinstall and hope for the best. Very open to other suggestions, including from anyone who has had this specific install problem with an FCP format plugin. (Also searching Creative Cow...)

Oct 30, 2012 6:36 PM in response to Joseph_DC

Jumping in, so hopefully I don't muddy the waters. Disk Utility's repair permissions operation only deals with OS files, nothing else. There's never a good reason to enable the root user account. Everything can be done via the Terminal using the sudo command. To reset the admin account's permissions to the standard default, launch the Terminal app, copy & paste this one-liner into the window that pops up, hit the return key, at the Password: prompt, carefully type in your admin user password, since nothing shows up on the screen, and hit the return key.


sudo chmod -R 700 ~/*


This restricts everything inside your home directory to read and write for you and nothing for groups and others.


FWIW, the error, from MacErrors.h is


qErr = -1, /*queue element not found during deletion*/


Why you're getting that is a mystery to me.

Oct 30, 2012 7:03 PM in response to baltwo

I've taken him through repairing permissions as well as fixing the Home folder's permissions, but he still has a problem. The error is not related to permissions, but he's been told to do it by Canon tech support. I don't think they know what they doing.


I suspect there is a problem with their installer, but Canon doesn't want to mess with it.

Oct 30, 2012 8:11 PM in response to baltwo

It's also an option in the Snow Leopard Reset Password utility on the installer disc. There is rarely a chance one should need to use it. But there are those sparse opportunities when someone has really screwed up their Home folder. But that's not the case here, apparently.


I really don't know why Canon put the OP down this path, and they didn't even give him proper instructions.

How do I repair admin account permissions in OS 10.6.8?

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