Previous 1 2 3 4 Next 52 Replies Latest reply: Nov 16, 2012 6:50 AM by thx67 Go to original post Branched to a new discussion.
  • Klaus1 Level 8 Level 8 (46,490 points)

    It all depends on the nature of the 'complaint', and Shaamoney has chosen not to divulge that!

  • romad Level 3 Level 3 (590 points)

    seventy one wrote:

     

    It may be the only contract info available vie the Apple site but Klaus is right.   The Sale of goods act is what covers any merchandise bought via a retail outlet in the UK ... and that includes Apple on line (the distance selling act) and probably even iTunes.

     

    Apple's legal department is no threat to and certainly not above UK law.   Apple is obliged to conform, whether they like it or not.    More, any Apple manager worth his salt would be aware of the acts that govern trading in his store.

     

    So, why is the OP ignoring those like Klaus who tried to help?

     

    And nobody here is saying that Apple doesn't have to follow the law (after all they complied with a dumb judge's ruling); we're just saying WHERE to go. As for Apple's legal department, I surmised that since the OP said it was a LEGAL requirement, he might end up having to contact Apple's LEGAL department.

  • Kiyuu Level 1 Level 1 (5 points)

    Shaamoney wrote:

     

    I am trying to make a formal complaint to Apple, but it seems impossible to find an email or snail mail address to which I can send this letter.

     

    I don't want to use the "feedback" form on the website as I don't think this constitutes a complaints form.

     

    UK law states every firm needs a complaints procedure, but I cannot find it anywhere for Apple Inc (UK)!

     

    Hope someone can point me in the right direction!

     

    Good look finding help here.  I posted a message about a problem a friend is having with Apple Japan and the censors deleted it quickly.  Apple's arrogance will be its undoing, as has happened with so many companies that have fallen before it.

  • varjak paw Level 10 Level 10 (169,810 points)

    These forums are for technical support, and this forum is for questions about the Communities themselves. Posts that are nothing but complaints about Apple, particularly about Apple policies, are inappropriate per the terms of use to which we all agreed. The Hosts are usually quite lenient, quite contrary to being "arrogant" but they have to draw the line somewhere or things get quickly out of hand.

     

    As you can see if you just read the thread, several people have tried to offer suggestions as to contacts - the only help any of us can provide - and there is no other help possible since none of us work for Apple.

  • Kiyuu Level 1 Level 1 (5 points)

    My post that was deleted was an honest account of a serious problem with Apple Japan.  The reason given for the deletion in the email I received was simply not honest.  Unfortunately, not having had an opportunity to actually read it, you're not really in a position to evaluate it accurately.

  • seventy one Level 6 Level 6 (11,170 points)

    That may be true and I did in fact reply to it though I cannot now remember all the content.

     

    I do know I took a similar line to Varjak paw in respect of it being an inappropriate post though I also added a suggestion as to where you should go to make your complaint.

     

    To repeat that ... 

     

    Japan

    Start your support request onlineand we'll connect you to an expert.

    Within Japan: 0120-27753-5

    Outside Japan: (81) 3-5334-2096

    www.apple.com/jp/support/

     

    Though I supplied the link rather than the detail here.

  • Kiyuu Level 1 Level 1 (5 points)

    Thank you, but we know what the contact information is.  We also know that the information we are getting from Apple Japan is not true. 

     

    How would you feel if you ordered a new iPad from the Apple online store and they didn't ship it after the payment was processed because of a system error at Apple, then your message about it in the Apple forum was deleted?

  • BobTheFisherman Level 6 Level 6 (11,195 points)

    What do you want us to do? We are users like you. You were provided with the contact information. Contact your credit card company, the card you used on line, and dispute the charge.

     

    Posting your feelings about Apple falls on deaf ears here. We would be more than happy to help you with any technical issue you are having.

  • Kiyuu Level 1 Level 1 (5 points)

    This is ultimately an issue of Apple's integrity.  Where is the appropriate place to discuss that if not here?

  • BobTheFisherman Level 6 Level 6 (11,195 points)

    You could discuss it with Apple, contact information already provided. Regardless, this technical forum is not the place to discuss it. https://discussions.apple.com/static/apple/tutorial/tou.html

  • Kiyuu Level 1 Level 1 (5 points)

    So there is no Apple Support Community to discuss Apple problems like this?

  • BobTheFisherman Level 6 Level 6 (11,195 points)

    Correct. These are user-to-user technical support forums. There is nothing any of us can do regarding your issue other than tell you how to contact Apple, and we have already given you this information.

  • Michael Wasley Level 5 Level 5 (6,810 points)

    Kiyuu wrote:

     

    So there is no Apple Support Community to discuss Apple problems like this?

    No, there is not.

     

    These forums are essentially for asking/answering technical questions (a function they fulfil very well). That was made clear to you in the Terms of Use you agreed to when you signed up here.

     

    I did see your earlier post and I am not surprised it was pulled as it was clearly contrary to Terms of Use.

     

    People have attempted to help you here by suggesting avenues you can follow.

     

    If you have time to waste on venting your anger with Apple there are various other Apple-centred user forums you can join and which Google will help you find.

  • Kiyuu Level 1 Level 1 (5 points)

    Michael Wasley wrote:

     

    No, there is not.

     

    These forums are essentially for asking/answering technical questions (a function they fulfil very well). That was made clear to you in the Terms of Use you agreed to when you signed up here.

     

    I did see your earlier post and I am not surprised it was pulled as it was clearly contrary to Terms of Use.

     

    People have attempted to help you here by suggesting avenues you can follow.

     

    If you have time to waste on venting your anger with Apple there are various other Apple-centred user forums you can join and which Google will help you find.

     

    You read my earlier post yet you post such a flippant comment about it here.  It was regarding a serious customer service problem that is worthy of discussion, since Apple Japan has not provided a satisfactory response in dealing with it.  Problems like that make it worthwhile to have a forum to discuss such service issues.  The lack of such a forum merely protects Apple from deserved scrutiny in such cases.  It's hard to imagine why you or any other Apple customer would object to an honest discussion of serious customer service or support problems.

  • babowa Level 7 Level 7 (27,380 points)

    Have you read the terms of use (a link is at the bottom of every page here)?

     

    Therein lies your answer.

     

    You agreed to those terms when you created an account here.