7 Replies Latest reply: Jan 7, 2013 1:29 PM by Dale Weisshaar
pacom pat Level 1 (0 points)

Whenever I attempt to update preexisting software apps or install new ones, my mid 2012 MacBook Pro w/ Retina display will shut down and reboot itself. Obviously this has gotten frustrating as several of my existing apps are woefully out of date.

 

Any suggestions would be most helpful.

 

PACOMPat


MacBook, Mac OS X (10.7.1)
  • Dale Weisshaar Level 6 (15,860 points)

    It's best to update your Apps before you run them on Lion or Mountain Lion.

    Check this Compatibilty faq. to see if yours are even compatible.

    Also,

    Try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk for OS 10.6.8 and under. If you are running 10.7 or 10.8 run Disk Repair from Disk Utility on your Recovery System. It shows you how in the link.

    You could have some directory corruption causing this issue. Let us know what errors Disk Repair reports and if DU was able to repair them. This could just be a start in repairs and you may need a better utility to finish the job.

    Then Repair Permissions.

    No need to report any Permissions errors........we all get them.

       DALE

  • pacom pat Level 1 (0 points)

    Thanks for the assistance and sorry for the late reply, I'm overseas doing HA work and don't always have internet access.

     

    I tried utilizing the methods you mentioned and upon doing so I received the following message:

     

    Screen Shot 2012-11-23 at 5.16.10 PM.png

    So I followed this set of instructions and when verifying and repairing disk permissions the window stated that the partition was okay.

     

    After logging back in, I attempted to download a software update, sadly the system shut itself down and rebooted and I am still unable to install any updates for my out of date apps. I won't return to the States until June, I may have to wait until then to resolve this issue.

     

    Thank you again for your assistance.

     

    Pat

  • Dale Weisshaar Level 6 (15,860 points)

    Pat,

    that report says you need to do a Disk Repair....not Permissions. Follow the Disk Repair link in my post above yours using your Recovery System. You don't have to wait until June.

  • pacom pat Level 1 (0 points)

    I did run a disk repair after logging in holding the command and R keys, pardon the typo, once in the Disk Utility I ran the Repair Disk function and I was told the partition was fine. However, when I logged back in I encountered the same issues as before.

  • Dale Weisshaar Level 6 (15,860 points)

    Try running Disk Repair again to see if it can fix the issue it reported.

  • pacom pat Level 1 (0 points)

    Dale,

     

    Thanks for your help, I tried your methods and in the end had to wipe the hard drive, reinstall the OS and all of my apps. Since then I have had 0 issues, I feel as if I have a brand new Mac again.

     

    Thanks again,

     

    Pat Weston

  • Dale Weisshaar Level 6 (15,860 points)

    pacom pat wrote:

     

    , I feel as if I have a brand new Mac again.

     

    I'm glad you got it running properly again! It might pay to run Disk Repair once a month or so. Perhaps it will catch little things before they turn into big trouble. Have you considered making a reliable backup of your system?

     

     

     

    Thanks again,

     

    Pat Weston

    You are quite welcome!

    Dale