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Seagate HDD replacement programme

Just spoke to Apple care and mine is currently in for the replacement.

I was curious to see what they are replacing it with and it wll be another Seagate, essentially like for like.


All they are saying the Seagate's had a faulty batch and that the new one should be fine.

iMac (27-inch Late 2009), OS X Mountain Lion (10.8.2)

Posted on Oct 31, 2012 5:58 AM

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Posted on Oct 31, 2012 6:13 AM

The new ones will be fine, don't worry about it. You can ask the store you took it to what brand they intend to install, once it is returned open System Information and you can tell the brand by clicking Serial-ATA listed under Hardware.

18 replies

Oct 31, 2012 6:16 AM in response to stellamaris5

Not sure there is any certainty as to what drive you'll end up with. Mine was replaced with one of these:

APPLE HDD HUA722010CLA330


I've seen others on here mention that that's what they got and others saying they got another Seagate.

Got to say I'm pleased I had mine done as my Mac is really quiet now. I guess that over time I'd got used to the rumbling drive and thought it was normal 😮.

Nov 4, 2012 11:38 PM in response to Paul_31

Good news, had the new Hdd in now, now running almost silently, no more rumbling noises.


Did a system restore from the HD recovery partition on the time machine backup as per Pondinis instruction, took a while but worked great.


The only thing it seems to be doing now is wanting to do a full time machine backup. As my disk is quite small it is running the cleanup of of old backups now which seems to be taking a long time.

Nov 6, 2012 8:10 AM in response to Paul_31

Ahh, but one does not lift this by oneself - one has the AASP come to their home and lift it for them. They will also return it to its previous location after doing the replacement. 😝 This would be compliments of Applecare in home service.


Mine is the top of the line (better benchmarks than the 2011s) mid 2010 purchased this year (yes! 2012) as a refurb and covered by Applecare until 2015. And, after checking the new models, it may be my last iMac. I've checked the new Minis and that may be a possibility since they are now offering an optional Fusion drive with it (the slow 5400 rpm was what always stopped me from buying one).

Nov 6, 2012 8:36 AM in response to stellamaris5

Do you think they'll replace mine even though ive installed my own SSD?

I've been part of the original thread for the last two years, desparately hoping for apple to acknowledge this issue. But in the mean time i just installed a SSD to reduce the amount of time that the seagte was being read . But now after years they have acknowlege it and ive got a modified mac.

I may have a quite word with the aurthorised service centre near me and hopefully they wont void my apple care.

I'd just take my SSD out, but i use my comp every day for work and even spending one day without having the seagate replaced will affect my income.

Bloody apple.... took a while to get here!

Seagate HDD replacement programme

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