unable to update MSOffice 11 on my macbook pro

Question

unable to update MSOffice 11 on my macbook pro

Hi Can aynone help me? Everytime i try to download the latest update for MS Office 11 for mac on my new macbook pro i get a failed message. It keeps telling me to close the Microsoft Database Deamon and the Syncservices agent but I cant do it.

Ive tried googling answers as it seems to be a common issue but I cant do it. Ive treid manually closing them with forced quit in the acivity monitor and its now really frustrating.

One of the most common solutions that seemed to work for others is to hold down the SHIFT key when loggin in but I dont know what this means. I have different users on my laptop and if I hold down the shift key through the whole process it wont take my password and if I hold the shitft key down after I insert my password and then press the arrow, it doesnt seems to work.

Im not techy at all so need some simple instructions if anyone can please help it would be much appreciated.

Thanks

MacBook Pro (13-inch, Mid 2012), OS X Mountain Lion (10.8.2)

Posted on Nov 1, 2012 1:29 AM

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Answer 1

Best reply

mende1

Level 10

93,538 points

Nov 1, 2012 1:33 AM in response to sharonfromlarbert

Press Shift key is to start Mac OS X in safe mode > http://support.apple.com/kb/HT1564 After Mac OS X starts in safe boot, select the admin user, type the password and install the Office 2011 update

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Answer 2

Nov 1, 2012 1:40 AM in response to sharonfromlarbert

I was surprised that with the 14.2.4 Office update, the installer asked me if I wanted to close the database and syncservices processes. Normally, I would just open Activity Monitor (located in Applications>Utilities folder) and quit the processes manually - which it sounds as if you're going to have to do to install the updates.

Try it and see if it works for you.

Clinton

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Answer 3

silvergc

Level 4

1,002 points

Nov 2, 2012 2:11 PM in response to sharonfromlarbert

I have had this problem with a couple of the Office 2011 updates. I'm not at my MBP right now, but the gist of the solution is you need to view the process tree in Activity Monitor and kill the process tree for Syncservices. Otherwise it keeps restarting.

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