3 Replies Latest reply: Nov 2, 2012 2:11 PM by silvergc
sharonfromlarbert Level 1 (0 points)

Hi Can aynone help me?  Everytime i try to download the latest update for MS Office 11 for mac on my new macbook pro i get a failed message.  It keeps telling me to close the Microsoft Database Deamon and the Syncservices agent but I cant do it.


Ive tried googling answers as it seems to be a common issue but I cant do it.  Ive treid manually closing them with forced quit in the acivity monitor and its now really frustrating.

One of the most common solutions that seemed to work for others is to hold down the SHIFT key when loggin in but I dont know what this means.  I have different users on my laptop and if I hold down the shift key through the whole process it wont take my password and if I hold the shitft key down after I insert my password and then press the arrow, it doesnt seems to work.

Im not techy at all so need some simple instructions if anyone can please help it would be much appreciated.



MacBook Pro (13-inch, Mid 2012), OS X Mountain Lion (10.8.2)