2 Replies Latest reply: Nov 1, 2012 2:51 PM by KiltedTim
saumyo Level 1 (0 points)

When I take pictures with my iPhone 5, the flash won't happen, even if it is turned on.

I also have a "flashlight" app, and the iPhone 5 flash doesn't turn on for that app either.


I have seen few other discussions where the issue is "flash not in sync with the camera". But my issue is different - the flash doesn't work at all. 

I just upgraded to iOS 6.0.1 hoping that it'll resolve my issue, but it didn't... still exactly the same issue.


Would greatly appreciate any advice in resolving this!!!

iPhone 5, iOS 6.0.1
  • ChrisJ4203 Level 8 (47,921 points)

    The user troubleshooting is power off/on, reset, restore from backup, restore as new. Now you have just downloaded an update to the iOS and that has not resolved the issue. Did the flash ever work? It sounds to me as if you have a hardware issue since this update which restores your phone did not change the issue. I suggest a Genius Bar appointment for a hardware check.

  • KiltedTim Level 9 (50,405 points)

    Try restoring as a new phone and see if it works since you've updated already and the phone has rebooted...


    If it does, then rebuild your phone wihout restoring from your backup. Something is corrupt in the backup.


    If that doesn't fix it, make an appointment at the genius bar and take it in for service.