iOS 6.0.1 update failed. iPhone 5 not responding! Need a fix

Question

Level 1

11 points

iOS 6.0.1 update failed. iPhone 5 not responding! Need a fix

I am very unhappy about this. I plugged my iPhone 5 into iTunes for iOS 6.0.1 update. Update failed. Got the following error: "The iPhone could not be restored. An unknown error occurred (-1)." It recommended restoring the iphone. I did. Restore failed and I got the same error message!

I am so tired of having to spend my valuable time trying to fix Apple's tech malfunctions. Seem to be happening more and more lately. Anyway, how do I fix this? I really need my phone back now.

Posted on Nov 2, 2012 4:47 AM

Reply

Answer 1

Dah•veed

Level 9

64,729 points

Nov 2, 2012 5:49 AM in response to Fiercehairdo

My iPhone 5 updated perfectly, so I doubt that this is an Apple tech problem, it may be just your particular kit's unique combonation of hardware and installed software.

iOS: Unable to update or restore

Reply

Answer 2

Leftee24

Level 1

5 points

Nov 2, 2012 10:36 AM in response to Fiercehairdo

I have the iPhone 4S and tried to update to iOs 6.0.1. As it was done updating and was about to install, something malfunctioned and now my iPhone is not recognized on my computer. My phone is stuck in a sort of limbo, and it can't turn on now until the update is successful. Horrible unending circle of problems I'm in right now...

Reply

Answer 3

razmee209

Level 10

191,592 points

Nov 2, 2012 10:40 AM in response to Fiercehairdo

error code -1 http://support.apple.com/kb/TS3694

Reply

Answer 4

wjosten

Level 10

95,321 points

Nov 2, 2012 10:41 AM in response to Fiercehairdo

Error -1 generally indicates a hardware issue, but can also be caused by security software. Make sure all Firewalls & any Anti-virus software are turned off or completely disabled. Try again. If you get the same error, make an appointment at an Apple store.

Reply

Answer 5

Nov 4, 2012 5:51 AM in response to Fiercehairdo

This happened to my Iphone 5 this morning during update to 6.0.1 . . . keeps asking me to restore, phone is unusable. Geeze . . . .Whats the deal???

Reply

Answer 6

Ralph9430

Level 7

21,756 points

Nov 4, 2012 6:56 AM in response to elianicole

Did you check the information at the link Daveed provided?

Reply

Answer 7

Nov 4, 2012 7:52 AM in response to Fiercehairdo

I updated mine over the air too. It was working right after update. But when I used it a little while after, it was off. Turning it on shows blinking Apple logo every five seconds or so.

Downloaded the 6.0.1 ipsw via iTunes and restoring failed on four different mac and windows laptops. Error 2001 / 21

Brought to a geek friend and she pointed out the ipsw iTunes downloaded for my GSM iPhone 5 is actually for a CDMA version. That is iPhone5,2_6.0.1_10A525_Restore.ipsw.

She's gonna download the iPhone5,1_xxx, supposed to be for GSM version.

Will update if it works out. Hope it does.

Reply

Answer 8

Nov 6, 2012 7:18 AM in response to fsvoyager

Nope, didn't work.

Sending back to Apple, after 5 (or less?) happy days with it.

fsvoyager wrote:

I updated mine over the air too. It was working right after update. But when I used it a little while after, it was off. Turning it on shows blinking Apple logo every five seconds or so.

Downloaded the 6.0.1 ipsw via iTunes and restoring failed on four different mac and windows laptops. Error 2001 / 21

Brought to a geek friend and she pointed out the ipsw iTunes downloaded for my GSM iPhone 5 is actually for a CDMA version. That is iPhone5,2_6.0.1_10A525_Restore.ipsw.

She's gonna download the iPhone5,1_xxx, supposed to be for GSM version.

Will update if it works out. Hope it does.

Reply

Answer 9

amhawk

Level 1

0 points

Dec 26, 2012 9:34 AM in response to Fiercehairdo

I am having the same problem as well.

Reply