9 Replies Latest reply: Dec 26, 2012 9:34 AM by amhawk
Fiercehairdo Level 1 Level 1

I am very unhappy about this. I plugged my iPhone 5 into iTunes for iOS 6.0.1 update. Update failed. Got the following error: "The iPhone could not be restored. An unknown error occurred (-1)." It recommended restoring the iphone. I did. Restore failed and I got the same error message!

I am so tired of having to spend my valuable time trying to fix Apple's tech malfunctions. Seem to be happening more and more lately. Anyway, how do I fix this? I really need my phone back now.

  • Dah•veed Level 7 Level 7
    expertise.macappstore
    Mac App Store

    My iPhone 5 updated perfectly, so I doubt that this is an Apple tech problem, it may be just your particular kit's unique combonation of hardware and installed software.

     

    iOS: Unable to update or restore

  • Leftee24 Level 1 Level 1

    I have the iPhone 4S and tried to update to iOs 6.0.1. As it was done updating and was about to install, something malfunctioned and now my iPhone is not recognized on my computer. My phone is stuck in a sort of limbo, and it can't turn on now until the update is successful. Horrible unending circle of problems I'm in right now...

  • razmee209 Level 7 Level 7
  • wjosten Level 10 Level 10
    expertise.iphone
    iPhone

    Error -1 generally indicates a hardware issue, but can also be caused by security software. Make sure all Firewalls & any Anti-virus software are turned off or completely disabled. Try again. If you get the same error, make an appointment at an Apple store.

  • elianicole Level 1 Level 1

    This happened to my Iphone 5 this morning during update to 6.0.1 . . . keeps asking me to restore, phone is unusable. Geeze . . . .Whats the deal???

  • Ralph9430 Level 6 Level 6

    Did you check the information at the link Daveed provided?

  • fsvoyager Level 1 Level 1

    I updated mine over the air too. It was working right after update. But when I used it a little while after, it was off. Turning it on shows blinking Apple logo every five seconds or so.

     

    Downloaded the 6.0.1 ipsw via iTunes and restoring failed on four different mac and windows laptops. Error 2001 / 21

     

    Brought to a geek friend and she pointed out the ipsw iTunes downloaded for my GSM iPhone 5 is actually for a CDMA version. That is iPhone5,2_6.0.1_10A525_Restore.ipsw.

     

    She's gonna download the iPhone5,1_xxx, supposed to be for GSM version.

     

    Will update if it works out. Hope it does.

  • fsvoyager Level 1 Level 1

    Nope, didn't work.

     

    Sending back to Apple, after 5 (or less?) happy days with it.

    fsvoyager wrote:

     

    I updated mine over the air too. It was working right after update. But when I used it a little while after, it was off. Turning it on shows blinking Apple logo every five seconds or so.

     

    Downloaded the 6.0.1 ipsw via iTunes and restoring failed on four different mac and windows laptops. Error 2001 / 21

     

    Brought to a geek friend and she pointed out the ipsw iTunes downloaded for my GSM iPhone 5 is actually for a CDMA version. That is iPhone5,2_6.0.1_10A525_Restore.ipsw.

     

    She's gonna download the iPhone5,1_xxx, supposed to be for GSM version.

     

    Will update if it works out. Hope it does.

  • amhawk Level 1 Level 1

    I am having the same problem as well.