8 Replies Latest reply: Nov 5, 2012 1:47 AM by Eduard Murray
Eduard Murray Level 1 Level 1 (5 points)

In Safari 6.0.1, when I type a specific user name which includes an @ symbol it starts to type letters backwards.  Then when I add a fullstop the cursor jumps to the end of the @ symbol so I end up with John@mocliamtoh. rather than john@hotmail.com.  Incidentally the first name capitalises as the @ symbol is typed making it seem like an autocorrect operation.  Can't find a way to fix it.  Any ideas?

  • Linc Davis Level 10 Level 10 (154,695 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    1. Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    2. When you see the gray Apple logo, release the shift key.
    3. If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • Eduard Murray Level 1 Level 1 (5 points)

    Thanks for responding

     

    Step 1 worked well and the problem did not occur

     

    In Step 2 it did reoccur

  • Linc Davis Level 10 Level 10 (154,695 points)

    Select Safari > Preferences > Extensions. If an extensions are installed, disable them and test.

  • Eduard Murray Level 1 Level 1 (5 points)

    Linc

     

    Thanks for persevering. Tried this and it made no difference.  I also replaced the @ symbol with various others (! £ $ % ^ & * ( )) just to test and in each case the name capitalised and the typing starts going backwards after that symbol! Very strange

     

    Having written this I have just removed the autocorrect word which correct the case in the name JOhn to John and the problem is solved.  Obviously a bug of some sort in Safari which switches the typing to some other style after an autocorrect?

     

    Thanks for the help.  Hopefully this exchange will help others with a similar issue and Apple can address it too.

     

    Message was edited by: Eduard Murray

  • Linc Davis Level 10 Level 10 (154,695 points)

    Please read this whole message before doing anything.

     
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
      
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

     

    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

     

    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

     

    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.

     

    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Copy or drag — do not type — the line below into the Terminal window, then press return:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
      
    Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.

     

    Step 2

     

    Repeat with this line:
    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
      
    This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.

     

    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.

     

    Step 3
    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
      
    Step 4
    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
       
    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

     

    Step 5
    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
      
    Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.

     

    You can then quit Terminal.

  • Eduard Murray Level 1 Level 1 (5 points)

    Linc

     

    Here are the results:

     

    Step 1

     

    com.rim.driver.BlackBerryUSBDriverInt (0.0.74)

    com.rogueamoeba.InstantOn (6.0.1)

    com.rogueamoeba.InstantOnCore (6.0.1)

    com.iospirit.driver.rbiokithelper (1.8.0)

    com.Cycling74.driver.Soundflower (1.5.1)

    com.trusteer.driver.gakl_driver_2 (1)

     

    Step 2

     

    com.trusteer.rooks.rooksd

     

    com.sonos.SmbBump

    com.rim.BBDaemon

    com.dilaroga.itaf_d

    com.cocoatech.pathfinder.SMFHelper

    com.Affinegy.InstaLANd

    com.adobe.fpsaud

     

     

    Step 3

     

    com.fiplab.MenuTabHelper

     

    com.trusteer.rapport.rapportd

    com.sony.PMBPortable.AutoRun

    com.rim.BBLaunchAgent

    com.rim.RimAlbumArtDaemon

    com.Affinegy.InstaLANa

    com.spotify.webhelper

    com.google.keystone.user.agent

    com.facebook.videochat.[xxx]1.updater

    com.divx.agent.postinstall

    com.adobe.AAM.Scheduler-1.0

     

    Step 4

     

    /Library/Address Book Plug-Ins:

     

    SkypeABDialer.bundle

    SkypeABSMS.bundle

    /Library/Components:

    Logitech QuickCam.qtx

    iGlasses3.component

    /Library/Extensions:

    /Library/Frameworks:

    AEProfiling.framework

    AERegistration.framework

    Adobe AIR.framework

    AudioMixEngine.framework

    DivX Toolkit.framework

    DotMacKit.framework

    EWSMac-GC.framework

    EWSMac.framework

    HPDeviceModel.framework

    HPPml.framework

    HPServicesInterface.framework

    ID3.framework

    MindFortress.framework

    NotesLib.framework

    NyxAudioAnalysis.framework

    PMPluginsFramework.framework

    PMPluginsFramework4.framework

    PMPluginsFramework68kAligned.framework

    Pantomime.framework

    PluginManager.framework

    RIM_VSP.framework

    RimBlackBerryUSB.framework

    SMKAudioFoundation.framework

    SMKAudioUnit.framework

    SMKAudioUnitKit.framework

    SMKAudioUnitWrappers.framework

    SMKCoreAdditions.framework

    SMKExtensions.framework

    SMKGLKit.framework

    SMKSpectrumPlayer.framework

    SharedMenusCocoa.framework

    Sparkle.framework

    SyncManagerCommon.framework

    SyncManagerMedia.framework

    TSLicense.framework

    TuneUpDater.framework

    WBHomeScreen.framework

    WBMediaProvider.framework

    WiiRemote.Framework

    expat.framework

    iTheater.framework

    iTunesLibrary.framework

    libical.framework

    /Library/Input Methods:

    /Library/InputManagers:

    Ecamm

    /Library/Internet Plug-Ins:

    AmazonMP3DownloaderPlugin1017277.plugin

    DRM Plugin.bundle

    Disabled Plug-Ins

    DivXBrowserPlugin.plugin

    Flash Player.plugin

    Flip4Mac WMV Plugin.plugin

    GarminGPSControl.plugin

    Google Earth Web Plug-in.plugin

    JavaAppletPlugin.plugin

    NPSVG3.zip

    NPSVG3Carbon

    NPSVG3ReadMe.html

    OVSHelper.plugin

    OfficeLiveBrowserPlugin.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    RealPlayer Plugin.plugin

    RhapsodyPlayerEngine.plugin

    Silverlight.plugin

    Windows Media Plugin

    eMusic.plugin

    flashplayer.xpt

    iPhotoPhotocast.plugin

    nsIQTScriptablePlugin.xpt

    /Library/Internet Plug-Ins (Disabled):

    Flash Player.plugin

    /Library/Keyboard Layouts:

    keyremapping-foot.xml

    /Library/LaunchAgents:

    com.Affinegy.InstaLANa.plist

    com.adobe.AAM.Updater-1.0.plist

    com.rim.BBAlbumArtCacher.plist

    com.rim.BBLaunchAgent.plist

    com.sony.PMBPortable.AutoRun.plist

    com.trusteer.rapport.rapportd.plist

    /Library/LaunchDaemons:

    com.Affinegy.InstaLANd.plist

    com.adobe.fpsaud.plist

    com.cocoatech.pathfinder.SMFHelper.plist

    com.dilaroga.itaf_d.plist

    com.rim.BBDaemon.plist

    com.sonos.smbbump.plist

    com.trusteer.rooks.rooksd.plist

    /Library/PreferencePanes:

    DivX.prefPane

    Flash Player.prefPane

    Flip4Mac WMV.prefPane

    Growl.prefPane

    QuickTime.prefPane

    RapportPreferences.prefPane

    iTheater.prefPane

    /Library/PrivilegedHelperTools:

    com.cocoatech.pathfinder.SMFHelper

    /Library/QuickLook:

    GBQLGenerator.qlgenerator

    iBooksAuthor.qlgenerator

    iWork.qlgenerator

    /Library/QuickTime:

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

    DivX Decoder.component

    DivX Encoder.component

    Flip4Mac WMV Advanced.component

    Flip4Mac WMV Export.component

    Flip4Mac WMV Import.component

    /Library/ScriptingAdditions:

    /Library/Spotlight:

    GBSpotlightImporter.mdimporter

    Microsoft Entourage.mdimporter

    Microsoft Office.mdimporter

    iBooksAuthor.mdimporter

    iWeb.mdimporter

    iWork.mdimporter

    /Library/StartupItems:

    HP IO

    HP Trap Monitor

    /etc/mach_init.d:

    /etc/mach_init_per_login_session.d:

    /etc/mach_init_per_user.d:

    Library/Address Book Plug-Ins:

    .DS_Store

    Library/Fonts:

    4yeostamp.ttf

    BaroqueScript.ttf

    Brush Script

    encodings.dir

    fonts.dir

    fonts.list

    fonts.scale

    Library/Input Methods:

    .localized

    Library/Internet Plug-Ins:

    CitrixOnlineWebDeploymentPlugin.plugin

    FacebookVideoCalling.bundle

    NPRoblox.plugin

    RealPlayer Plugin.plugin

    fbplugin_1_0_3.plugin

    Library/Keyboard Layouts:

    Library/LaunchAgents:

    com.adobe.AAM.Updater-1.0.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.FF377E22-1C99-4DD0-B9EA-E50 609D0F761.plist

    com.apple.FolderActions.enabled.plist

    com.apple.FolderActions.folders.plist

    com.divx.agent.postinstall.plist

    com.facebook.videochat.eduard1.plist

    com.google.keystone.agent.plist

    com.spotify.webhelper.plist

    Library/PreferencePanes:

    LazyMouse.prefPane

     

    Step 5

     

    TomTomHOMERunner, Skype, Mail, Safari, Rogue Amoeba Schedule Helper, Kodak EasyShare Wireless Listener, iTunesHelper, TomTomHOMERunner, Microsoft Messenger, LazyMouseBG, FaceTab for Facebook, Belkin Router Monitor, WePrint Server, iCal, ElementsAutoAnalyzer, Calendar, Spark Daemon, Audiogalaxy Helper, Dropbox, BlackBerry Device Manager

     

     

    (please note I replace one personal name with [xxx] in the results of Step 3

     

    Thanks for looking at this and for you advice

  • Linc Davis Level 10 Level 10 (154,695 points)

    I'm not sure I really understand what the issue is here. In your original post, you wrote:

     

    In Safari 6.0.1, when I type a specific user name which includes an @ symbol it starts to type letters backwards.

     

    Are you referring to a login dialog? Does this happen only when you type one particular user name on one website? Not other names on that same site, and not the same name on other sites?

  • Eduard Murray Level 1 Level 1 (5 points)

    Hi Linc

     

    As mentioned I do not have the problem anymore.  When I removed the autocorrrect

    I had added (ie Preferences > Language & Text > Text > + ) for the relevant names, it stopped happening.

     

    I have subsequently tested it with a number of words added to autocorrect and any of these result in the same result eg LInc autocorrect to Linc; INformation autocorrect to Information - as soon as the autocorrect is triggered by use of any of the symbols mentioned above (and a few others), the typing starts going backwards from that point.

     

    It happens for the login dialog for any site I tried.

     

    I am sure there are many other variables but I am not sure I have the energy to explore them all!